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Customer Service Lead

1 month ago

Delhi, Delhi, India Vodafone Idea Limited Full time
Job Title: Customer Service Lead

Vodafone Idea Limited is a leading telecom service provider in India, offering a wide range of voice and data services across 2G, 3G, and 4G platforms. We are committed to delivering exceptional customer experiences and contributing to the growth of a digital India.

We are seeking a highly skilled and experienced Customer Service Lead to join our team. The successful candidate will be responsible for managing credit risk and receivables, minimizing bad debts, and driving customer retention.

Key Responsibilities:
  • Manage credit risk and receivables to minimize bad debts
  • Drive customer retention through effective postpaid retention strategies
  • Ensure timely and relevant communication with customers
  • Implement efficient onboarding processes and resolve customer complaints
  • Monitor and analyze key performance indicators (KPIs) to drive business growth
Requirements:
  • Proven experience in credit risk management and receivables
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Knowledge of accounting and financial systems
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance