Customer Success Technical Specialist

1 week ago


Delhi, Delhi, India Wobot Full time
Customer Success Technical Specialist

We are seeking a highly skilled Customer Success Technical Specialist to join our team at Wobot. As a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our clients to ensure their success with our products and services.

  • Responsibilities:
  • Own the relationship with assigned clients, including onboarding, implementation, training, and ongoing support.
  • Monitor client accounts to ensure a positive customer experience with our products or services.
  • Analyze potential issues related to client accounts and escalate them to internal teams for faster resolution.
  • Coordinate with other departments, including Sales Engineering and Product, to ensure that client needs are met.
  • Develop and maintain customer success strategies and best practices, as well as customer support content, with the help of our creative team.
  • Review the customer journey and identify areas for improvement, taking a consultative approach to help clients overcome issues and achieve their goals.
  • Serve as the day-to-day contact for assigned accounts, identifying areas of opportunity, highlighting best practices, and documenting them.
  • Communicate effectively with both internal and external senior-level management to understand client needs, maximize retention, and growth, and communicate learnings.
  • Maintain existing customer success metrics and data.
  • Requirements:
  • Sound knowledge of CCTV infrastructure and its working is a must.
  • Should be aware of and have practical experience working on port forwarding, DDNS configurations, RTSP protocol, NVR/DVR, IP cameras, and other related technologies.
  • Minimum 2 years of client interaction experience for B2B clients.
  • Should be self-motivated and self-directed.
  • Strong communication and interpersonal skills, with the ability to build relationships with professionals at all organizational levels.
  • Excellent organizational and problem-solving skills.


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