Customer Success Associate Technical
4 weeks ago
Job Summary
We are seeking a skilled Technical Customer Success Specialist to join our team at Wobot. As a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success with our products and services.
Key Responsibilities
- Own the relationship with assigned clients, including onboarding, implementation, and training.
- Monitor accounts to ensure a positive customer experience with our products or services.
- Analyze potential issues related to customer accounts and escalate them internally for faster resolution.
- Coordinate with other departments, including Sales Engineering and Product, to ensure customer needs are met.
- Develop and maintain customer success strategies and best practices, as well as customer support content, in collaboration with the creative team.
- Review the customer journey, identifying areas for improvement and taking a consultative approach to help clients overcome issues and achieve their goals.
- Serve as the primary point of contact for assigned accounts, identifying areas of opportunity, highlighting best practices, and documenting them.
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention, and growth, and communicate learnings.
- Maintain existing customer success metrics and data.
Requirements
- Sound knowledge of CCTV infrastructure and its working is a must.
- Should be aware of and have practical experience working on port forwarding, DDNS configurations, RTSP protocol, NVR/DVR, IP cameras, etc.
- Minimum 2 years of client interaction experience for B2B clients.
- Should be self-motivated and self-directed.
- Strong communication and interpersonal skills, with an aptitude for building relationships with professionals at all organizational levels.
- Excellent organizational and problem-solving skills.
About Wobot
We value open discussion, ownership, and a founder mindset. We prioritize design, amazing UI/UX, documentation, todo lists, and data-driven decision-making. We encourage team bonding through bimonthly town halls, destressing sessions with a certified healer, and fun company retreats twice a year. We offer a 100% remote workplace model, health insurance, top performers eligible for attractive equity options, mental health consultations, company-sponsored upskilling courses, growth hours, the chance to give back with 40 hours for community causes, and access to a financial advisor.
We are an Equal Opportunity Employer.
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