Customer Success Associate

4 weeks ago


Delhi, Delhi, India ELT Corporate Private Limited Full time

About the Role:

We are seeking a highly motivated and organized Customer Success Coordinator to join our team at ELT Corporate Private Limited. As a key member of our regulatory consulting team, you will play a crucial role in building and maintaining relationships with our B2B clients, ensuring their satisfaction and success with our services.

Key Responsibilities:

  • Client Onboarding: Coordinate the client onboarding process, ensuring that projects start on time with the correct team assigned to the project.
  • Feedback Collection & Client Satisfaction: Proactively contact clients to gather feedback post-service delivery and throughout the project lifecycle.
  • Marketing Support: Collect client logos, testimonials, and other marketing assets after positive client interactions.
  • Contract Renewals & Retention: Track client contracts and ensure timely reminders for renewals.
  • Metrics & Reporting: Maintain and update customer satisfaction data, tracking performance metrics like CSAT and NPS.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • 2 years of experience in customer success, client relations, or marketing coordination.
  • Strong verbal and written English communication skills.
  • Excellent time management and organizational skills.
  • Customer-centric attitude with a passion for helping clients succeed.

What We Offer:

  • Professional growth opportunities within a leading regulatory consulting firm.
  • A collaborative and dynamic work environment.
  • Mentorship from senior professionals in legal and regulatory consulting.

About ELT Corporate Private Limited:

ELT Corporate Private Limited is a leading legal and business regulatory consulting company headquartered in New Delhi, specializing in a wide array of services, including corporate law advisory, regulatory consulting, and business management solutions.



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