Customer Success Specialist

3 weeks ago


Delhi, Delhi, India Feufo Inc Full time
Job Title: Software Onboarding Specialist

Feufo Inc is seeking a highly skilled Software Onboarding Specialist to join our team. As a key member of our customer success team, you will be responsible for ensuring a seamless onboarding experience for our clients in the hospitality industry.

Responsibilities:

  • Take ownership of customer relationships from the moment sales are closed to contract renewal.
  • Coordinate setup requirements internally and with the customer to ensure a smooth onboarding process.
  • Complete software setup and onboard customers successfully.
  • Provide training to customers and hand over to the customer support team for ongoing support.
  • Maintain a relationship with customers, briefing them on new features and opportunities for growth.
  • Cross-sell and upsell to customers over time to increase revenue.
  • Responsible for contract renewals and ensuring customer satisfaction.
  • Own the overall relationship with assigned clients, ensuring retention and satisfaction.
  • Aid clients in achieving their goals and objectives.

Qualifications and Skills:

  • At least 2 years of experience in a customer success or account management role.
  • Must have worked in a SaaS company in any role or discipline.
  • Must have software setup training and customer onboarding experience.
  • Excellent computer skills, including Microsoft Office suite, G Suite by Google, CRM like Hubspot/SalesForce.
  • Prior project management experience and ability to use modern project management tools.
  • Experience with at least one of the following: Asana, Monday, Basecamp, Airtable.
  • Must have experience using customer support tools like Zendesk, Freshdesk.
  • Self-starter, disciplined, and organized to prepare, maintain, and update your own project plan, tasks, and reporting.
  • Analytical and able to increase customer satisfaction.
  • Preferred prior experience in sales or a track record of achieving KRAs.
  • Associate degree or equivalent.


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