Customer Success Associate
3 days ago
Job Title: Customer Success Associate
About the Role:
We are seeking a highly skilled and motivated Customer Success Associate to join our team at Smart Working. As a key member of our customer success team, you will be responsible for building strong relationships with clients, ensuring their satisfaction, and driving success.
Key Responsibilities:
- Act as the primary point of contact for assigned clients, fostering strong, long-term relationships.
- Understand clients' hiring needs, business goals, and organizational challenges.
- Conduct regular check-ins with Co Workers to gather feedback & help in day-to-day needs.
- Lead the Clients onboarding process.
- Ensure seamless integration of hired candidates into the client's organization.
- Track and report key performance metrics as per client requirement.
- Suggest improvements & ideas to improve churn rate based on analytics and best practices.
- Monitor client health to identify and mitigate risks of disengagement.
Requirements:
- Bachelor's degree in business administration, Human Resources, or a related field.
- 3 - 4+ years of experience in customer success, account management, or client servicing (preferably in IT staffing/recruitment).
- Knowledge of client management and CRM tools is a plus.
- Proven track record of managing client relationships and achieving high client satisfaction & maintaining churn rate.
About Us:
Smart Working recruits' excellent people to work full time, and directly for UK businesses on a long-term basis.
Our ideal candidate will have a passion for delivering exceptional customer experiences, a drive to succeed, and a collaborative mindset. If this sounds like you, we'd love to hear from you
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