Customer Success Advocate

7 hours ago


Delhi, Delhi, India Smart Working Full time
About This Role

We are seeking a dynamic and client-focused Customer Success Specialist to join our team in the IT staffing and recruitment industry. As a key member of our UK-based team, you will play a critical role in building strong relationships with clients, ensuring their satisfaction, and driving success by making sure they get the value out of our remote workers.

Key Responsibilities
  • Relationship Management: Act as the primary point of contact for assigned clients, fostering strong, long-term relationships. Understand clients' hiring needs, business goals, and organizational challenges.
  • Onboarding and Integration: Lead the Clients onboarding process. Assist Co Workers in refining the communication. Ensure seamless integration of hired candidates into the client's organization.
  • Performance Monitoring: Track and report key performance metrics as per client requirement. Address and resolve client concerns regarding smart workers outcomes or service delivery.
  • Proactive Engagement: Suggest improvements & ideas to improve churn rate based on analytics and best practices. Identify upselling or cross-selling opportunities to offer additional services or solutions.
  • Client Retention and Growth: Monitor client health to identify and mitigate risks of disengagement. Drive client & Coworkers satisfaction & lower churn rate by demonstrating the value of the partnership through results and proactive communication.
Essential Skills and Competencies
  • Client-Centric Approach: Strong interpersonal and communication skills to build trust and maintain positive relationships.
  • Problem Solving: Ability to address challenges effectively and find mutually beneficial solutions.
  • Analytical Mindset: Capable of tracking and interpreting key performance metrics to drive results.
  • Industry Knowledge: Familiarity with customer handling, HR norms, relationship management and talent market trends.
  • Proactivity: A forward-thinking attitude with the ability to anticipate client needs.
Qualifications

Bachelor's degree in business administration, Human Resources, or a related field. 3 - 4+ years of experience in customer success, account management, or client servicing (preferably in IT staffing/recruitment). Knowledge of client management and CRM tools is a plus.

Benefits
  • Competitive salary: £30,000 - £40,000 per annum.
  • Work-life balance: You will work fixed hours and will never have to work on weekends again.
  • Laptop provided.
  • Full medical insurance provided.
  • Learn and Grow: Learn from highly skilled UK colleagues and other Smart Workers in our active and useful forums.
  • Become part of the Smart Working family: Take part in games and quizzes, network with like-minded, ambitious and friendly colleagues.


  • Delhi, Delhi, India Nymble Full time

    Nymble: Revolutionizing Home Cooking with AI-Powered RobotsAt Nymble, we're building a future where cooking is effortless and enjoyable. As our Customer Success Advocate Lead, you'll play a pivotal role in shaping this vision.About UsNymble is a fast-growing startup that's changing the game with its autonomous cooking robots. Our team is passionate about...


  • Delhi, Delhi, India SHC Full time

    Company OverviewAbout SHC, a cutting-edge SaaS platform for fitness businesses. Our mission is to empower fitness businesses globally with exceptional solutions and unparalleled customer support.Job DescriptionWe are seeking a highly skilled Customer Success Advocate to join our team. The successful candidate will be responsible for delivering top-notch...


  • Delhi, Delhi, India Infobip Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Advocate to join our team at Infobip. In this role, you will be responsible for building and maintaining strong relationships with our clients, ensuring their overall business growth and health.Job DescriptionKey Responsibilities:Develop and execute customized strategies to drive...


  • Delhi, Delhi, India The Adecco Group Full time

    We are seeking a skilled Customer Service Advocate to join our team at The Adecco Group. As a key member of our organization, you will play a crucial role in delivering exceptional customer experiences and providing top-notch support.About the RoleThis is a full-time position with a competitive estimated salary range of $55,000 - $65,000 per annum, depending...


  • Delhi, Delhi, India Contlo Full time

    About UsContlo is a pioneering AI marketing platform that empowers modern, fast-growing businesses to maximize their marketing efforts by harnessing the potential of their brand's own generative AI Model. Our platform enables businesses to drive customer retention through personalized campaigns and automated customer journeys using contextual Generative AI...


  • Delhi, Delhi, India Nymble Full time

    Nymble, a pioneering startup in the field of cooking robots, is seeking an exceptional leader to spearhead its Customer Success vertical.The ideal candidate will have a proven track record in leading teams and driving customer satisfaction. As a champion advocate for customers within the organization, this individual will set up and scale the Support and...


  • Delhi, Delhi, India Dynasty Law Firm - Advocates & Legal Consultants Full time

    About Dynasty Law Firm - Advocates & Legal Consultants">We are seeking a highly skilled Senior Litigation Advocates to join our team in Delhi. As a key member of our litigation department, you will play a crucial role in representing clients in court appearances and drafting legal documents.Job Summary">The successful candidate will have at least 3-5 years...


  • Delhi, Delhi, India Techify Solutions Full time

    At Techify Solutions, we are seeking a highly skilled Customer Success Manager to join our team.The estimated salary for this role is $120,000 per year, based on industry standards and the company's location.Job DescriptionWe are looking for a seasoned professional with 5 years of experience in customer success, account management, or a related field. The...


  • Delhi, Delhi, India New Relic, Inc. Full time

    We are seeking a highly skilled Software Engineer Advocate to join our team at New Relic, Inc.About the RoleThis is a unique opportunity to combine your technical expertise with your passion for education and community building. As a Developer Relations Engineer, you will be responsible for helping software engineers, DevOps, SRE, and operations experts...


  • Delhi, Delhi, India SANJAY RPK LAW (I) Full time

    We are seeking a highly skilled and experienced Senior Lawyer Advocate to join our team at SANJAY RPK LAW (I). As a key member of our legal team, you will play a critical role in providing expert advice and representation to our clients.Below are the estimated salary range for this position: ₹50 lakh - ₹70 lakh per annumAbout the RoleThe successful...


  • Delhi, Delhi, India WrkSpot Full time

    About WrkSpotWrkSpot is a cutting-edge technology company that's revolutionizing hotel operations by seamlessly integrating operations with labor management and compliance at the property level and across multiple properties, all in a single SaaS solution. We harness the latest technologies, including IoT and AI, to transform hotels into smart properties,...


  • Delhi, Delhi, India 杭州格度家具设计有限公司 Full time

    The ideal candidate will be able to effectively identify customer needs to ensure their success with our product. This involves developing a strong level of communication with clients and internal team members to better understand and address any issues customers may face.Key Responsibilities:Work collaboratively across functions to communicate with all...


  • Delhi, Delhi, India Energeate Business Solutions Full time

    About Energeate Business SolutionsEnergeate Business Solutions is a boutique management consulting organization that helps customers worldwide with their India strategy. We leverage the unique advantages that India provides for businesses to be leaders in their own space.We assist organizations end-to-end, from choosing the location, setting up the office,...


  • Delhi, Delhi, India Ridhira Living - Building world's largest chain of Wellness Themed Resort Living Communities Full time

    Ridhira Group is a leading real estate company with a vision to build the world's largest chain of wellness-themed resort living communities. We are currently seeking an exceptional Client Relationship Manager to join our team in Hyderabad.The estimated salary for this position is ₹800,000 - ₹1,200,000 per annum, depending on experience and...


  • Delhi, Delhi, India Raise Strongg Full time

    About UsRaise Strongg is a pioneering organization dedicated to enhancing mental health care by offering accessible, high-quality therapeutic services. Our mission-driven approach focuses on cultivating the next generation of mental health professionals through comprehensive training and expert supervision.Our MissionWe strive to create an inclusive and...


  • Delhi, Delhi, India Dr. Haror's Wellness Full time

    Dr. Haror's Wellness: Unlock Your Potential as a Customer Success RepresentativeAt Dr. Haror's Wellness, we believe in empowering our customers to achieve their beauty and wellness goals. As a Junior Customer Success Representative, you will play a vital role in driving business growth through exceptional customer interactions.Key Responsibilities:Maintain a...


  • Delhi, Delhi, India ELT Corporate Private Limited Full time

    Job Title: Customer Success CoordinatorAbout ELT Corporate Pvt. Ltd.ELT Corporate Pvt. Ltd. is a leading legal and business regulatory consulting company headquartered in New Delhi, specializing in a wide array of services including corporate law advisory, regulatory consulting, and business management solutions. Our services range across legal, regulatory,...


  • Delhi, Delhi, India Convin Full time

    About ConvinConvin is a cutting-edge conversation intelligence platform that empowers organizations to enhance sales, collections, and customer experience while automating quality coaching and providing actionable insights for leaders.Job DescriptionWe are seeking an experienced Customer Success Manager to join our dynamic team. This individual will play a...


  • Delhi, Delhi, India Energeate Business Solutions Full time

    About Energeate Business SolutionsEnergeate Business Solutions Pvt Ltd is a boutique management consulting organization that helps customers worldwide with their India strategy.We leverage the unique advantages that India provides for businesses to be leaders in their own space.Job DescriptionDeliver high-level service to our clients as a member of the...


  • Delhi, Delhi, India Energeate Business Solutions Full time

    About Energeate Business SolutionsEnergeate Business Solutions Pvt Ltd is a boutique management consulting organization that helps customers worldwide with their India strategy. Global organizations leverage the unique advantages that India provides for businesses to be leaders in their own space.Job DescriptionThis role requires delivering high-level...