Enterprise Client Advocate

3 days ago

Delhi, Delhi, India Contlo Full time

About UsContlo is a pioneering AI marketing platform that empowers modern, fast-growing businesses to maximize their marketing efforts by harnessing the potential of their brand's own generative AI Model. Our platform enables businesses to drive customer retention through personalized campaigns and automated customer journeys using contextual Generative AI marketing capabilities across various touchpoints.

Job Description:

We're Seeking a Proactive Customer Advocate

We are seeking a proactive and customer-centric Enterprise Client Advocate to join our startup. This role is crucial in ensuring the successful onboarding and retention of our clients, particularly within the D2C and Ecommerce industries. If you have a passion for AI technology and a strong dedication to client success, we want to hear from you.

Key Responsibilities:
  • Customer Onboarding: Guide new clients through the onboarding process, ensuring a smooth transition and comprehensive understanding of our offerings. Conduct onboarding sessions and training to help clients get the most out of our platform.
  • Client Success and Retention: Develop a deep understanding of our clients' business objectives, challenges, and needs. Serve as the main point of contact for client inquiries, concerns, and escalations, providing timely and effective solutions. Proactively engage with clients to understand their product usage, identifying opportunities for increased value and optimization. Conduct regular check-ins and business reviews with clients to assess their satisfaction and success with our products.
  • Cross-functional Collaboration: Collaborate with cross-functional teams, including Sales, Product, and Support, to advocate for client needs and provide seamless solutions. Relay client feedback to internal teams to inform product enhancements and improvements.
Requirements:
  • Bachelor's degree in Business, Marketing, or a related field is preferred.
  • 2-4 years of experience in a customer-facing role, preferably in Client Advocacy, Account Management, or Customer Support.
  • Excellent interpersonal and communication skills, both written and verbal.
  • Empathetic and client-focused mindset with a passion for helping clients succeed.
  • Strong problem-solving skills with the ability to navigate challenges and find effective solutions.
  • Detail-oriented and organized, with the ability to manage multiple client relationships.
  • Past experience in SAAS startups is a preferred.
  • Exposure to the D2C/Ecommerce industry is highly preferred.
Estimated Salary Range:

$80,000 - $110,000 per year, depending on location and experience.

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