Enterprise ServiceNow Architect and Technical Lead

1 month ago


Delhi, Delhi, India Enterprise Minds, Inc Full time
Job Summary:

The Enterprise ServiceNow Architect and Technical Lead is responsible for the overall design and development of the ServiceNow platform for our organization. As a technical lead, they will drive architectural decisions and ensure solutions are scalable, efficient, and aligned with business goals.

Key Responsibilities:
  • Architectural Design & Strategy:
    • Lead the overall architecture and technical roadmap for ServiceNow implementations.
    • Define and document technical architecture, integrations, and data flows to ensure successful platform design and optimization.
    • Ensure alignment with IT and business strategies while recommending best practices for technical design, performance, scalability, and security.
  • Platform Development:
    • Oversee and provide guidance for development efforts on the ServiceNow platform including platform upgrades, configurations, and customizations.
    • Develop solutions to support IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), HR Service Delivery (HRSD), Customer Service Management (CSM), and other ServiceNow modules.
    • Lead the creation of workflows, business rules, client scripts, UI policies, UI actions, notifications, and other configurations.
  • Integration & Data Management:
    • Design and implement integrations between ServiceNow and other enterprise systems (e.g., ERP, CRM, Active Directory, third-party applications).
    • Ensure data integrity, standardization, and security throughout integrations and the ServiceNow instance.
  • Leadership & Stakeholder Collaboration:
    • Serve as the subject matter expert (SME) for ServiceNow platform within the organization.
    • Collaborate with business analysts, project managers, developers, and other stakeholders to translate business requirements into scalable ServiceNow solutions.
    • Provide technical leadership and mentoring for ServiceNow administrators and developers.
    • Lead platform governance and ensure adherence to ServiceNow best practices.
  • Solution Implementation & Optimization:
    • Lead complex ServiceNow implementation projects from conception through deployment, ensuring alignment with timelines and budgets.
    • Optimize the ServiceNow platform through proactive monitoring, testing, and tuning.
    • Conduct technical reviews, code audits, and platform health checks to ensure system stability and performance.
  • Security & Compliance:
    • Ensure the ServiceNow platform is secure, compliant with internal and external policies, and follows industry-standard security protocols.
    • Collaborate with security teams to ensure that ServiceNow access and integrations meet data privacy and security standards.
  • Documentation & Reporting:
    • Maintain detailed technical documentation, including architecture diagrams, design documents, and configuration guides.
    • Provide regular reporting to management regarding platform performance, incidents, and enhancements.

About You:
Our ideal candidate has a Bachelor's degree in Computer Science, Information Systems, or a related field and 7+ years of experience with ServiceNow platform development and architecture.

We offer an estimated salary range of $120,000 - $180,000 per year, depending on your qualifications and experience.



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