ServiceNow HRSD Architect
1 week ago
QBrainX is seeking an experienced ServiceNow HRSD Architect to lead and deliver enterprise-level solutions in the HR Service Delivery module on the ServiceNow platform.
About the RoleWe are looking for a highly skilled professional with a deep understanding of ServiceNow, specifically HRSD, and extensive experience in designing, configuring, and implementing scalable, user-centric solutions.
This role involves working closely with business stakeholders, IT teams, and cross-functional departments to create innovative HR service management solutions that enhance employee experiences and streamline HR workflows.
Key Responsibilities:
- Solution Design & Architecture :
- Lead the architecture and design of HRSD solutions, ensuring they align with business requirements and best practices.
- Define and implement integration strategies between ServiceNow HRSD and other enterprise systems.
- Architect scalable and flexible solutions for case management, knowledge management, employee document management, and employee service center.
- Implementation & Customization :
- Oversee the configuration and customization of HRSD processes including but not limited to case management, knowledge management, employee workflows, HR services catalog, and integration with other HR systems.
- Ensure that ServiceNow HRSD modules meet customer-specific business needs, following best practices and company guidelines.
- Collaborate with developers to ensure the technical feasibility and supportability of HRSD features.
- Governance & Best Practices :
- Define and enforce governance and best practices for implementing HRSD on ServiceNow.
- Ensure solutions are compliant with corporate security policies, audit standards, and legal/regulatory requirements.
- Conduct regular reviews of configurations and solutions to optimize and improve performance, scalability, and efficiency.
- Support & Troubleshooting :
- Provide expert-level support and guidance to the development team and other stakeholders in troubleshooting and resolving complex HRSD issues.
- Conduct post-implementation reviews to ensure the solution is meeting business objectives and user needs.
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