ServiceNow HRSD Solutions Specialist

1 day ago


Delhi, Delhi, India QBrainX Full time
ServiceNow HRSD Solutions Specialist

We are seeking an experienced ServiceNow HRSD Solutions Specialist to develop and implement HR Service Delivery (HRSD) applications on the ServiceNow platform at QBrainX.

The estimated salary for this role is $160,000 - $220,000 per year.

As a ServiceNow HRSD Solutions Specialist, you will work with HR stakeholders to understand business requirements and translate them into technical solutions.

Key Responsibilities:

  • ServiceNow HRSD Implementation
    • Develop and customize HR Service Delivery (HRSD) applications on the ServiceNow platform.
    • Collaborate with HR stakeholders to understand business requirements and translate them into technical solutions.
    • Configure and customize HR modules such as Case Management, Knowledge Management, Employee Service Center, HR Requests, and Virtual Agent.
  • Scripting and Customization
    • Write and maintain server-side and client-side scripts (JavaScript, Glide scripting) to implement business logic and automate HR processes.
    • Develop custom business rules, UI actions, and script includes for HRSD processes.
    • Create advanced workflows and orchestrations that integrate HR service delivery processes across various platforms.
  • Integration Development
    • Design and implement integrations between ServiceNow HRSD and other enterprise systems (HRIS, Active Directory, Payroll systems, etc.) using REST, SOAP, and MID Server technologies.
    • Troubleshoot and resolve integration issues, ensuring smooth data flow and consistency between systems.
    • Work with various APIs to facilitate data exchange and automation between HR systems and ServiceNow.
  • HRSD Process Automation
    • Develop and optimize automated workflows to enhance HR processes, such as onboarding, offboarding, case management, and employee self-service requests.
    • Leverage ServiceNow Flow Designer and Orchestration to automate tasks and processes that improve the efficiency of HR operations.
  • Collaboration & Stakeholder Management
    • Partner with HR teams to identify opportunities for process improvement and automation.
    • Engage with business stakeholders to define HRSD requirements and recommend solutions that enhance HR services and employee experience.
    • Provide technical guidance and mentoring to junior developers on HRSD best practices and ServiceNow development.
  • System Maintenance & Support
    • Provide ongoing maintenance, troubleshooting, and support for HRSD solutions on ServiceNow.
    • Ensure the platform is continuously updated and optimized to meet changing business and HR needs.
    • Perform testing and validation of new functionality, patches, and ServiceNow upgrades.


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