ServiceNow HRSD Implementation Specialist

1 day ago


Delhi, Delhi, India QBrainX Full time

About the Role

We are seeking a highly skilled ServiceNow HRSD Implementation Specialist to bridge the gap between technical and functional aspects of ServiceNow's HR Service Delivery (HRSD) module.

The primary responsibility is to ensure seamless integration, implementation, and optimization of HR workflows. This role combines technical expertise with functional understanding of HR processes.

Key Responsibilities:

  • Design, configure, and customize ServiceNow HRSD modules for optimal performance.
  • Develop, test, and deploy custom applications, workflows, forms, and reports based on business requirements.
  • Work with IT teams to integrate ServiceNow HRSD with external systems such as payroll, learning management, and other HR systems.

Functional Expertise & Process Design

  • Collaborate with HR stakeholders to understand and analyze HR processes, translating them into technical requirements.
  • Define and document business requirements, functional workflows, and user stories to optimize HR service delivery through ServiceNow.
  • Ensure that implemented solutions align with HR best practices, regulations, and organizational policies.

Solution Delivery & Implementation

  • Lead HRSD solution implementation projects from inception to go-live, ensuring on-time delivery and quality.
  • Participate in ServiceNow HRSD implementations, including module setup, data migration, and system configurations.
  • Provide leadership during UAT (User Acceptance Testing), defect tracking, and system enhancements.

System Support & Maintenance

  • Act as the technical subject matter expert (SME) for ServiceNow HRSD, providing ongoing support and troubleshooting to resolve system issues.
  • Perform regular system audits, updates, and patching to ensure platform stability and performance.
  • Work closely with the IT team to handle integrations, upgrades, and regular system maintenance.

Data Management & Reporting

  • Oversee data governance practices within the HRSD module, ensuring that sensitive HR data is securely handled.
  • Design and generate reports, dashboards, and analytics to provide insights into HR service metrics and operational performance.
  • Assist in creating knowledge bases and self-service resources for employees.

Compliance & Security

  • Ensure that the ServiceNow HRSD platform complies with global HR policies, data privacy regulations (GDPR, CCPA), and internal security protocols.
  • Administer and manage access controls, ensuring proper security roles and permissions are in place.

Estimated Salary: $80,000 - $110,000 per year



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