ServiceNow HRSD Solutions Architect

1 week ago


Delhi, Delhi, India QBrainX Full time

We are seeking an experienced ServiceNow Architect to lead and deliver enterprise-level solutions in the HR Service Delivery (HRSD) module on the ServiceNow platform.

As a ServiceNow HRSD Solutions Architect at QBrainX, you will have the opportunity to design and implement scalable, user-centric solutions that enhance employee experiences and streamline HR workflows.

This role involves working closely with business stakeholders, IT teams, and cross-functional departments to create innovative HR service management solutions.

Key Responsibilities:
  • Solution Design & Architecture :
    • Lead the architecture and design of HRSD solutions, ensuring they align with business requirements and best practices.
    • Define and implement integration strategies between ServiceNow HRSD and other enterprise systems.
    • Architect scalable and flexible solutions for case management, knowledge management, employee document management, and employee service center.
  • Implementation & Customization :
    • Oversee the configuration and customization of HRSD processes including but not limited to case management, knowledge management, employee workflows, HR services catalog, and integration with other HR systems.
    • Ensure that ServiceNow HRSD modules meet customer-specific business needs, following best practices and company guidelines.
    • Collaborate with developers to ensure the technical feasibility and supportability of HRSD features.
  • Stakeholder Collaboration :
    • Partner with HR, IT, and business stakeholders to understand their requirements and translate them into ServiceNow HRSD solutions.
    • Provide ongoing consultation to HR and business units on process optimization using ServiceNow HRSD functionality.
    • Support training and onboarding of users and administrators for HRSD functionality.
  • Governance & Best Practices :
    • Define and enforce governance and best practices for implementing HRSD on ServiceNow.
    • Ensure solutions are compliant with corporate security policies, audit standards, and legal/regulatory requirements.
    • Conduct regular reviews of configurations and solutions to optimize and improve performance, scalability, and efficiency.

With a minimum of 8 years of experience working with ServiceNow, preferably with at least 4 years focusing on HR Service Delivery (HRSD), you should have a strong understanding of ServiceNow and its applications.

The estimated salary for this position is around $120,000 - $150,000 per year, depending on location and qualifications.



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