ServiceNow IT Solutions Architect

7 days ago

Delhi, Delhi, India Enterprise Minds, Inc Full time
Job Summary

The ServiceNow IT Solutions Architect is responsible for designing and implementing the organization's ServiceNow platform. This includes leading architectural decisions, ensuring solutions are scalable and efficient, and aligning with business goals.

Main Responsibilities
  • Architectural Design & Strategy:
    • Lead the overall architecture and technical roadmap for ServiceNow implementations.
    • Define and document technical architecture, integrations, and data flows to ensure successful platform design and optimization.
    • Evaluate and recommend best practices for technical design, performance, scalability, and security.
  • Platform Development:
    • Oversee and provide guidance for development efforts on the ServiceNow platform, including platform upgrades, configurations, and customizations.
    • Develop solutions to support IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), HR Service Delivery (HRSD), Customer Service Management (CSM), and other ServiceNow modules.
    • Create workflows, business rules, client scripts, UI policies, UI actions, notifications, and other configurations.
  • Integration & Data Management:
    • Design and implement integrations between ServiceNow and other enterprise systems, such as ERP, CRM, Active Directory, and third-party applications.
    • Evaluate and ensure data integrity, standardization, and security throughout integrations and the ServiceNow instance.
  • Leadership & Stakeholder Collaboration:
    • Serve as the subject matter expert (SME) for ServiceNow platform within the organization.
    • Collaborate with business analysts, project managers, developers, and other stakeholders to translate business requirements into scalable ServiceNow solutions.
    • Provide technical leadership and mentoring for ServiceNow administrators and developers.
    • Ensure adherence to ServiceNow best practices.
  • Solution Implementation & Optimization:
    • Lead complex ServiceNow implementation projects from conception through deployment, ensuring alignment with timelines and budgets.
    • Optimize the ServiceNow platform through proactive monitoring, testing, and tuning.
    • Conduct technical reviews, code audits, and platform health checks to ensure system stability and performance.
  • Security & Compliance:
    • Evaluate and ensure the ServiceNow platform is secure, compliant with internal and external policies, and follows industry-standard security protocols.
    • Collaborate with security teams to ensure that ServiceNow access and integrations meet data privacy and security standards.
  • Documentation & Reporting:
    • Maintain detailed technical documentation, including architecture diagrams, design documents, and configuration guides.
    • Provide regular reporting to management regarding platform performance, incidents, and enhancements.
Requirements

This role requires a strong background in ServiceNow platform development and architecture, as well as experience in leading ServiceNow implementations and large-scale architecture design. A Bachelor's degree in Computer Science or related field is required, with a Master's degree preferred.

A minimum of 7 years of experience with ServiceNow platform development and architecture is required, along with certifications in ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS) in relevant modules, and/or ServiceNow Certified Application Developer (CAD).

Estimated Salary Range

$120,000 - $180,000 per year, depending on experience and qualifications.

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