ServiceNow Technical Lead

1 week ago


Delhi, Delhi, India Enterprise Minds, Inc Full time

Enterprise Minds, Inc is seeking a highly skilled ServiceNow Technical Lead to join our team. As a key member of our IT organization, you will be responsible for leading the overall design and development of the ServiceNow platform.

About the Role:

The ServiceNow Technical Lead will act as the technical lead for implementation, customization, and optimization of ServiceNow, driving architectural decisions and ensuring solutions are scalable, efficient, and aligned with business goals.

Main Responsibilities:

  • Architectural Design & Strategy: Lead the overall architecture and technical roadmap for ServiceNow implementations, define and document technical architecture, integrations, and data flows to ensure successful platform design and optimization.
  • Platform Development: Oversee and provide guidance for development efforts on the ServiceNow platform including platform upgrades, configurations, and customizations, develop solutions to support the organization's IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), HR Service Delivery (HRSD), Customer Service Management (CSM), and other ServiceNow modules.
  • Integration & Data Management: Design and implement integrations between ServiceNow and other enterprise systems, ensure data integrity, standardization, and security throughout integrations and the ServiceNow instance.
  • Leadership & Stakeholder Collaboration: Serve as the subject matter expert (SME) for ServiceNow platform within the organization, collaborate with business analysts, project managers, developers, and other stakeholders to translate business requirements into scalable ServiceNow solutions, provide technical leadership and mentoring for ServiceNow administrators and developers.
  • Solution Implementation & Optimization: Lead complex ServiceNow implementation projects from conception through deployment, ensuring alignment with timelines and budgets, optimize the ServiceNow platform through proactive monitoring, testing, and tuning.
  • Security & Compliance: Ensure the ServiceNow platform is secure, compliant with internal and external policies, and follows industry-standard security protocols, collaborate with security teams to ensure that ServiceNow access and integrations meet data privacy and security standards.

Requirements:

  • Education: Bachelor's degree in Computer Science, Information Systems, or a related field (Master's degree preferred).
  • Experience: 7+ years of experience with ServiceNow platform development and architecture, deep expertise with core ServiceNow modules (ITSM, ITOM, ITBM, CSM, etc.), proven track record in leading ServiceNow implementations and large-scale architecture design.
  • Certifications: ServiceNow Certified System Administrator (CSA) (Required), ServiceNow Certified Implementation Specialist (CIS) in relevant modules (Preferred), ServiceNow Certified Application Developer (CAD) (Preferred).

Salary: $120,000 - $160,000 per year, depending on experience.



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