IT ServiceNow Lead Developer and Architect

9 hours ago

Delhi, Delhi, India Enterprise Minds, Inc Full time
Overview

Enterprise Minds Inc is seeking a highly skilled IT ServiceNow Lead Developer and Architect to join our team. This role will be responsible for the overall design and development of the ServiceNow platform, driving architectural decisions and ensuring solutions are scalable, efficient, and aligned with business goals.

Job Description

We are looking for a talented individual with 7+ years of experience in ServiceNow platform development and architecture. The ideal candidate will have deep expertise with core ServiceNow modules, including ITSM, ITOM, ITBM, CSM, and others. They will also have a proven track record in leading ServiceNow implementations and large-scale architecture design.

Key Responsibilities
  1. Architectural Design & Strategy:
    • Lead the overall architecture and technical roadmap for ServiceNow implementations.
    • Define and document technical architecture, integrations, and data flows to ensure successful platform design and optimization.
    • Evaluate and recommend best practices for technical design, performance, scalability, and security.
  2. Platform Development:
    • Oversee and provide guidance for development efforts on the ServiceNow platform, including platform upgrades, configurations, and customizations.
    • Develop solutions to support IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), HR Service Delivery (HRSD), Customer Service Management (CSM), and other ServiceNow modules.
    • Lead the creation of workflows, business rules, client scripts, UI policies, UI actions, notifications, and other configurations.
  3. Integration & Data Management:
    • Design and implement integrations between ServiceNow and other enterprise systems, such as ERP, CRM, Active Directory, and third-party applications.
    • Ensure data integrity, standardization, and security throughout integrations and the ServiceNow instance.
  4. Leadership & Stakeholder Collaboration:
    • Serve as the subject matter expert (SME) for ServiceNow platform within the organization.
    • Collaborate with business analysts, project managers, developers, and other stakeholders to translate business requirements into scalable ServiceNow solutions.
    • Provide technical leadership and mentoring for ServiceNow administrators and developers.
    • Lead platform governance and ensure adherence to ServiceNow best practices.
  5. Solution Implementation & Optimization:
    • Lead complex ServiceNow implementation projects from conception through deployment, ensuring alignment with timelines and budgets.
    • Optimize the ServiceNow platform through proactive monitoring, testing, and tuning.
    • Conduct technical reviews, code audits, and platform health checks to ensure system stability and performance.
  6. Security & Compliance:
    • Ensure the ServiceNow platform is secure, compliant with internal and external policies, and follows industry-standard security protocols.
    • Collaborate with security teams to ensure that ServiceNow access and integrations meet data privacy and security standards.
  7. Documentation & Reporting:
    • Maintain detailed technical documentation, including architecture diagrams, design documents, and configuration guides.
    • Provide regular reporting to management regarding platform performance, incidents, and enhancements.
Requirements

We require a Bachelor's degree in Computer Science, Information Systems, or a related field (Master's degree preferred). The ideal candidate should have 7+ years of experience with ServiceNow platform development and architecture, along with certifications such as ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Implementation Specialist (CIS).

Estimated Salary

$120,000 - $180,000 per year.

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