ServiceNow Technical Lead

14 hours ago


Delhi, Delhi, India FolkServ Full time
About FolkServ

FolkServ is a leading provider of IT services, and we are seeking an experienced ServiceNow Technical Lead to join our team.

Job Description:

The ServiceNow Technical Lead will play a key role in the implementation of ServiceNow solutions for our clients. This position requires strong technical expertise in ServiceNow, as well as excellent communication and project management skills.

Key Responsibilities:
  • Participate in process flow analysis and process redesign with the Project Manager
  • Create High-Level and Low-Level Design Documents for ServiceNow proposals
  • Share best practices and be consultative throughout the technical design of the project
  • Produce detailed functional design documents to match customer requirements
  • Produce technical specifications for custom development and systems integration requirements
  • Participate in internal projects as required
  • Maintain current ServiceNow knowledge through self-study and utilization of available training
Requirements:
  • 8+ years of relevant experience in professional services or customer support operations
  • 5-7 years of ITSM systems integration and/or implementation experience
  • Proven Solutions consulting experience
  • Strong presentation and communication skills
  • Ability to understand business requirements and convert them into solution designs
  • Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture
Compensation:

We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience.



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