ServiceNow Architect

1 week ago


Delhi, Delhi, India Enterprise Minds, Inc Full time

We are seeking a highly skilled ServiceNow Architect to lead our organization's enterprise transformation efforts. As a key member of our IT team, you will be responsible for designing and developing the ServiceNow platform to support our business goals.

Key Responsibilities
  • Architectural Design & Strategy:

- Lead the overall architecture and technical roadmap for ServiceNow implementations.

- Define and document technical architecture, integrations, and data flows to ensure successful platform design and optimization.

- Ensure alignment with IT and business strategies while recommending best practices for technical design, performance, scalability, and security.

  • Platform Development:

- Oversee and provide guidance for development efforts on the ServiceNow platform including platform upgrades, configurations, and customizations.

- Develop solutions to support the organization's IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), HR Service Delivery (HRSD), Customer Service Management (CSM), and other ServiceNow modules.

- Lead the creation of workflows, business rules, client scripts, UI policies, UI actions, notifications, and other configurations.

  • Integration & Data Management:

- Design and implement integrations between ServiceNow and other enterprise systems (e.g., ERP, CRM, Active Directory, third-party applications).

- Ensure data integrity, standardization, and security throughout integrations and the ServiceNow instance.

  • Leadership & Stakeholder Collaboration:

- Serve as the subject matter expert (SME) for ServiceNow platform within the organization.

- Collaborate with business analysts, project managers, developers, and other stakeholders to translate business requirements into scalable ServiceNow solutions.

- Provide technical leadership and mentoring for ServiceNow administrators and developers.

- Lead platform governance and ensure adherence to ServiceNow best practices.

  • Solution Implementation & Optimization:

- Lead complex ServiceNow implementation projects from conception through deployment, ensuring alignment with timelines and budgets.

- Optimize the ServiceNow platform through proactive monitoring, testing, and tuning.

- Conduct technical reviews, code audits, and platform health checks to ensure system stability and performance.

  • Security & Compliance:

- Ensure the ServiceNow platform is secure, compliant with internal and external policies, and follows industry-standard security protocols.

- Collaborate with security teams to ensure that ServiceNow access and integrations meet data privacy and security standards.

  • Documentation & Reporting:

- Maintain detailed technical documentation, including architecture diagrams, design documents, and configuration guides.

- Provide regular reporting to management regarding platform performance, incidents, and enhancements.

Requirements
  • 8+ years of experience in ServiceNow platform development and architecture.
  • Bachelor's degree in Computer Science, Information Systems, or a related field (Master's degree preferred).
  • ServiceNow Certified System Administrator (CSA) certification required. Additional certifications (CIS, CAD) are preferred.
  • Deep expertise in core ServiceNow modules (ITSM, ITOM, ITBM, CSM, etc.).

Estimated Salary: $120,000 - $180,000 per year depending on location and experience.



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