Customer Success Strategist

2 days ago

Delhi, Delhi, India Ridhira Living - Building world's largest chain of Wellness Themed Resort Living Communities Full time

Ridhira Group is a leading real estate company with a vision to build the world's largest chain of wellness-themed resort living communities. We are currently seeking an exceptional Client Relationship Manager to join our team in Hyderabad.

The estimated salary for this position is ₹800,000 - ₹1,200,000 per annum, depending on experience and qualifications.

As a Client Relationship Manager, you will be responsible for building and maintaining strong relationships with clients throughout the transaction process. Your role will involve:

  • Client Engagement
    • Act as the primary point of contact for clients, addressing their inquiries, concerns, and needs in a timely and professional manner.
    • Build rapport and establish long-term relationships with clients by understanding their preferences, goals, and expectations.
    • Provide detailed information about properties, neighborhoods, market trends, and investment opportunities to help clients make informed decisions.
  • Transaction Management
    • Facilitate the real estate transaction process from initial inquiry to closing, ensuring smooth and seamless execution.
    • Liaise with internal teams, including sales agents, brokers, legal advisors, and lenders, to coordinate documentation, inspections, appraisals, and other necessary steps.
  • Negotiation and Representation
    • Assist clients in negotiating purchase agreements, lease agreements, and other contractual terms to achieve favorable outcomes.
    • Represent clients' interests throughout negotiations, advocating for their needs and objectives while maintaining professional relationships with counterparties.
  • Client Support and Follow-Up
    • Provide ongoing support and assistance to clients post-transaction, addressing any issues or concerns that may arise.
    • Conduct follow-up calls, emails, and meetings with clients to ensure their satisfaction and identify opportunities for additional services or referrals.
  • Market Research and Analysis
    • Stay updated on real estate market trends, property values, inventory levels, and regulatory changes affecting the industry.
    • Conduct market research and analysis to identify potential opportunities and risks for clients, offering strategic advice and recommendations.
  • Customer Feedback and Relationship Management
    • Gather feedback from clients to assess satisfaction levels and identify areas for improvement in service delivery.
    • Maintain accurate records of client interactions, preferences, and transactions using CRM software or other tracking tools.

To succeed in this role, you should have:

  • Bachelor's degree in real estate, business administration, marketing, or a related field (preferred).
  • Real estate license or certification required.
  • Proven experience in customer service, sales, or relationship management, preferably in the real estate industry.
  • Strong communication, interpersonal, and negotiation skills.
  • Knowledge of real estate laws, regulations, and procedures.
  • Proficiency in CRM software, Microsoft Office Suite, and other relevant tools.
  • Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
  • Excellent organizational skills and attention to detail.

We offer a comprehensive benefits package, including:

  • Competitive salary.
  • Performance-based bonuses.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.

If you are a motivated and results-driven individual who is passionate about delivering exceptional client experiences, we encourage you to apply for this exciting opportunity.

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