Customer Growth Strategist
1 week ago
This is a unique opportunity to join Infobip as a Customer Growth Strategist, playing a crucial role in driving business growth for assigned clients.
Key Responsibilities:- Build and maintain trusted relationships with clients to achieve overall customer health and growth, including regular meetings and strategy sharing.
- Serve as the primary point of contact for clients regarding their business and technical expectations, coordinating different teams to best serve them.
- Understand client structure and processes around choosing and implementing new solutions.
- Meet and exceed quarterly KPIs, ensuring overall business growth for assigned clients, focusing on gross profit, margin percentage, and cross-sells.
- Work closely with the Customer Success team for existing and future SaaS business.
- In cooperation with TAA, ensure clients' accounts are properly set up, collaborating with Platform Operations teams for setup arrangements.
- In cooperation with Revenue Assurance, monitor and minimize health risks, actively involving financial collections and netting.
- Analyze and forecast client traffic, taking immediate actions to ensure ongoing business growth, minimize losses, and maximize GP/revenue.
- Act as a power user, improving Infobip's internal tools for account setup, traffic monitoring, and troubleshooting.
- Coordinate internal teams to timely fulfill client requirements, including Customer Success, Sales Engineers, Customer Support, Technical Account Administration, Platform Operations, Customer Analyst, Procurement, and Revenue Assurance.
- Update activities regarding client engagements and opportunities in dedicated tools.
- Influence Infobip's ever-evolving end-to-end customer experience by grasping and promoting client perspectives to internal stakeholders.
- Promote team spirit and critical thinking.
- Help mentor and onboard other team members and newcomers.
- Maintain excellent knowledge of Infobip products, platform, and relevant markets.
- Hold an excellent understanding of clients' businesses and ways they use Infobip.
- Stay updated on industry trends and competition.
The estimated annual salary for this position is around $120,000-$150,000, depending on location and experience.
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