Account Growth Strategist

2 days ago


Delhi, Delhi, India ISI Markets Full time

About the Role

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We are seeking a highly skilled Account Growth Strategist to join our Customer Success team in South Asia. As an Account Growth Strategist, you will be responsible for driving revenue growth by maximizing retention and uncovering new growth opportunities.

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Key Responsibilities:

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  • Build trusted relationships with customers and help retain and grow their business.">
  • Ensure the smooth onboarding of clients and demonstrate an organized approach to regular proactive customer interaction.">
  • Leverage your understanding of customers' business strategies, goals, and key initiatives to make every client engagement highly valuable.">
  • Advocate within the organization to address the highest priority customer needs, being the true voice of the customer.">
  • Help ensure quick resolutions to client issues to minimize escalations.">
  • Help identify and develop new champion users within existing subscribers and new opportunities within selected accounts.">
  • Work closely with internal resources to coordinate more bespoke client support and ensure a good fit of ISI Markets' offering into the customer persona and their workflow.">
  • Facilitate Account Management Team to maximize upsells and price increases by following jointly created success plans for selected Accounts.">
  • Be able to comfortably navigate and demo the EMIS & CEIC UI, have a deep knowledge of our data and offerings, and work to soft-sell products through client engagement.">
  • Conduct proactive, scalable customer outreach to identify trends in customer usage and requirements. Reporting findings to internal stakeholders.">
  • Help ensure all customer-facing training and information documents are of the required standard to facilitate the employment of our data into client workflows.">
  • Monitor usage of our products and provide monthly/quarterly health-check assessments on selected accounts to the Account Managers.">
  • Gather market feedback and collaborate with product and research teams to help shape future enhancements and the product roadmap.">
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Requirements:

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  • Client-centric and empathetic.">
  • Excellent communication and presentation skills.">
  • Organized, literate, and passionate about clients.">
  • Direct financial services client-facing experience or economic studies background (preferable).">
  • An analytical and process-oriented mindset.">
  • Proficiency with CRM software and data analytics tools.">
  • Understand pre- and post-sales principles and processes.">
  • Strategic thinker with a focus on achieving customer satisfaction and long-term retention.">
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What We Offer

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  • Interesting and fulfilling projects.">
  • Great working environment in an international company.">
  • Open and friendly working atmosphere.">
  • Work-life balance.">
  • Hybrid working model.">
  • Four weeks per year can be worked from any location chosen.">
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The estimated salary for this position is $80,000 - $110,000 per annum, depending on experience and qualifications. If you are interested in this opportunity, please send your resume in English.



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