Senior Operations Strategist
16 hours ago
We are seeking an experienced Senior Operations Strategist to lead our customer onboarding operations at Poonawalla Fincorp. As a key member of our team, you will be responsible for overseeing the entire customer onboarding lifecycle, from application submission to account activation.
Key Responsibilities:
- Develop and implement streamlined processes to enhance the efficiency and effectiveness of customer onboarding operations.
- Collaborate with cross-functional teams, including compliance and IT, to ensure onboarding procedures align with regulatory standards and NBFC policies.
- Monitor key performance indicators (KPIs) related to onboarding, identifying trends and implementing improvements.
- Conduct regular training sessions for onboarding teams to ensure a thorough understanding of processes and compliance requirements.
Requirements
To be successful in this role, you will need:
- A Bachelor's degree in Business, Finance, or a related field.
- Proven experience in operations management, particularly in customer onboarding, within the NBFC or financial services sector.
- In-depth knowledge of regulatory requirements governing customer onboarding in the financial industry.
- Strong leadership skills with the ability to guide and motivate teams toward operational excellence.
What We Offer
Poonawalla Fincorp offers a competitive salary of ₹12,00,000 per annum, along with a range of benefits, including health insurance, retirement savings plan, and opportunities for career growth and development.
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