Senior Operations Strategist

16 hours ago


Delhi, Delhi, India Poonawalla Fincorp Full time
Job Description

We are seeking an experienced Senior Operations Strategist to lead our customer onboarding operations at Poonawalla Fincorp. As a key member of our team, you will be responsible for overseeing the entire customer onboarding lifecycle, from application submission to account activation.

Key Responsibilities:
  • Develop and implement streamlined processes to enhance the efficiency and effectiveness of customer onboarding operations.
  • Collaborate with cross-functional teams, including compliance and IT, to ensure onboarding procedures align with regulatory standards and NBFC policies.
  • Monitor key performance indicators (KPIs) related to onboarding, identifying trends and implementing improvements.
  • Conduct regular training sessions for onboarding teams to ensure a thorough understanding of processes and compliance requirements.

Requirements

To be successful in this role, you will need:
  • A Bachelor's degree in Business, Finance, or a related field.
  • Proven experience in operations management, particularly in customer onboarding, within the NBFC or financial services sector.
  • In-depth knowledge of regulatory requirements governing customer onboarding in the financial industry.
  • Strong leadership skills with the ability to guide and motivate teams toward operational excellence.

What We Offer

Poonawalla Fincorp offers a competitive salary of ₹12,00,000 per annum, along with a range of benefits, including health insurance, retirement savings plan, and opportunities for career growth and development.

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