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Customer Service Team Lead

2 months ago

Gurgaon, Haryana, India Talent Integrators Full time

We are seeking a highly skilled Customer Service Team Lead to oversee the customer service process and manage a team of representatives who will offer excellent customer service and after-sales support.

Key Responsibilities:
  • Leading a team of customer support representatives to deliver exceptional service.
  • Developing and implementing customer service strategies to improve customer satisfaction.
  • Collaborating with cross-functional teams to resolve customer complaints and issues.
  • Creating and maintaining customer service policies and procedures.
  • Planning and conducting training sessions to enhance service delivery.
  • Selecting and hiring new staff to join the customer support team.
  • Monitoring and evaluating the performance of individual representatives and the team.
  • Conducting quality assurance surveys with customers to gather feedback and improve service.
  • Possessing excellent product knowledge to provide enhanced customer support.

For this role, we require a Female (Married) candidate with Excellent English Communication Skills. The ideal candidate should have a B.tech degree and be at least 32 years old.