Call Center Team Member
5 days ago
About Us
Quick Clean Laundry Solutions is a leading provider of comprehensive laundry services, operating over 1,500 laundries across 22 cities in India. Our commitment to sustainability has earned the trust of top hotel brands, contributing to water conservation and carbon emission reduction.
Job Summary
We are seeking a highly skilled Call Center Executive to join our team in Gurugram. As a key member of our customer support team, you will be responsible for delivering exceptional service experiences to our customers through effective communication, problem-solving, and conflict resolution skills.
Key Responsibilities
- Manage customer inquiries and complaints via phone, email, or chat, ensuring timely and professional responses.
- Develop and maintain strong relationships with customers, identifying opportunities to upsell or cross-sell our services.
- Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
- Analyze customer feedback to identify trends and areas for improvement.
Requirements
To succeed in this role, you should possess excellent communication and interpersonal skills, with a strong ability to work under pressure and meet targets. Previous experience in a similar role is desirable, but not essential.
What We Offer
In return for your hard work and dedication, we offer a competitive salary of approximately ₹3,50,000 per annum, plus additional benefits including medical insurance and paid time off.
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