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Customer Service Agent

1 month ago

Gurgaon, Haryana, India iEnergizer Full time

iEnergizer is a leading Business Process Outsourcing provider, dedicated to delivering performance-driven customer management solutions. As a trusted partner, we act as an extension of our clients' operations, providing high-quality services while lowering operating costs.

The Role

You will be responsible for handling inbound calls and emails in a professional manner, resolving customer inquiries and requests, and ensuring strong customer satisfaction.

Key Responsibilities

  • Provide exceptional customer service via phone and email.
  • Resolve customer complaints and issues in a timely and efficient manner.
  • Work collaboratively with internal teams to ensure prompt order processing and delivery.
  • Elevate customer feedback as necessary.

Ideal Candidate Profile

  • At least 1 year of experience in a Customer Service role, preferably within the Other Services industry.
  • Excellent interpersonal, written, and verbal communication skills.
  • A strong team player who can effectively manage multiple stakeholders.
  • Adaptable and thrives in changing environments.
  • Strong analytical skills and comfort with numerical data.

What's on Offer?

  • Foster a fantastic work culture that values collaboration and growth.
  • An attractive salary and comprehensive benefits package.
  • Opportunities for advancement within a company with a proven track record of success.