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Customer Service Representative
1 month ago
At Genpact, we're shaping the future by delivering outcomes that make a difference. Our global team of professionals is driven by curiosity, agility, and a passion for creating lasting value for clients. With our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI, we serve leading enterprises, including Fortune Global 500 companies.
We're inviting applications for the role of Process Associate - Customer Care. In this position, you'll develop trusting relationships with internal and external customers through quality customer service via telephony or written communication. As a key support function for Contact Center Agents, you'll require strong communication skills to work with internal and external businesses.
Key Responsibilities:- Provide excellent customer service
- Research supplier inquiries and provide information via voice or written communication
- Escalate tickets to business areas for opportunities that cannot be resolved in the Contact Center
- Communicate professionally with customers at all times; engage support teams when assistance is needed
- Meet expectations of productive time using effective time management skills
We're looking for someone with excellent organizational and time management skills, working knowledge of MS Excel, and experience with MS Office, entering data into Excel Spreadsheets, the Internet, and the ability to learn and utilize new software programs. You should also have the ability to use computers and computer systems to enter data, process information, and communicate with customers and others in the company.
We offer a competitive salary, estimated to be around $50,000 - $60,000 per year, depending on location and experience. We're committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
