Customer Service Representative

2 weeks ago


Gurgaon, Haryana, India Alight Solutions Full time

At Alight Solutions, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our Drive Operations department, you will play a critical role in delivering exceptional customer experiences and driving business growth.

Your primary responsibility will be to engage with clients over the phone, providing them with personalized support and resolving their queries efficiently. You will work closely with cross-functional teams to ensure seamless communication and collaboration.

We are looking for a talented individual who possesses excellent verbal and written communication skills, with a strong focus on problem-solving and attention to detail. If you have a passion for delivering outstanding customer service and are eager to grow your career in a dynamic and innovative environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Engage with clients via phone calls, providing tailored support and resolving queries efficiently
  • Collaborate with cross-functional teams to ensure seamless communication and collaboration
  • Work towards achieving high levels of customer satisfaction and Net Promoter Scores
  • Maintain accurate records of client interactions and provide regular feedback to management
  • Stay up-to-date with industry trends and best practices to continuously improve service quality

Requirements:

  • Bachelor's degree in a relevant field (e.g., Business, Communications, Psychology)
  • At least 1-7 years of experience in customer-facing roles, preferably in international call centers
  • Excellent verbal and written communication skills, with minimal grammatical errors
  • Basic computer operating skills, including proficiency in Microsoft Office applications
  • Ability to work flexible shifts, including evenings and nights
  • Strong analytical and problem-solving skills, with attention to detail

What We Offer:

  • A competitive salary range of $45,000 - $65,000 per annum, depending on experience
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • Opportunities for professional growth and development, including training and mentorship programs
  • A dynamic and supportive work environment, with a focus on work-life balance

About Us:

Alight Solutions is a leading provider of human capital solutions, dedicated to empowering organizations to achieve their goals through effective talent acquisition and management strategies. With a strong presence in the industry, we offer a unique blend of expertise, technology, and innovation to drive business success.



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