Customer Service Representative Position in Gurugram
3 days ago
We are seeking a skilled Customer Service Representative to join our team at Genpact in Gurugram. As a key member of our customer support team, you will be responsible for delivering exceptional service and resolving issues promptly.
About the RoleThis is a fantastic opportunity for individuals who possess excellent communication skills, a strong work ethic, and a passion for providing world-class customer experiences.
Responsibilities- Servicing Inbound Enquiries: Handle incoming phone calls from customers, responding to their queries and concerns in a professional and empathetic manner.
- Dispute Resolution: Investigate and resolve disputes related to transactions, ensuring that customers receive timely and accurate resolutions.
- Documentation and Reporting: Accurately capture customer interactions, notes, and relevant information using web-based applications, and submit dispute claims forms within prescribed regulatory timelines.
- Education: A Bachelor's degree or equivalent in any field.
- Experience: Minimum 1-2 years of experience in a similar role, preferably in the banking or fintech industry.
- Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in MS Office applications.
As a valued member of our team, you can expect a competitive salary of approximately ₹250,000 - ₹400,000 per annum, depending on your experience and qualifications. Additionally, you will enjoy benefits such as health insurance, retirement plans, and opportunities for career growth and development.
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