Client Servicing Team Lead

1 week ago


Gurgaon, Haryana, India Hogarth Studios Full time

Hogarth Studios seeks an experienced Client Servicing Manager to oversee the delivery of high-quality services to our clients.

About the Role

The ideal candidate will have 5+ years of experience in client servicing, with a strong understanding of digital ecosystems and excellent communication skills. They will be responsible for analyzing business needs, advising on key marketing campaigns, and implementing systems to improve operational efficiency.

Key Responsibilities:

  • Business Analysis & Advice: Work closely with clients to understand their needs and provide actionable insights to inform marketing strategies.
  • Target Audience & Content Development: Collaborate with cross-functional teams to develop targeted content and ensure effective campaign execution.
  • Project Management: Oversee end-to-end project management, from onboarding new services to delivering timely resolutions.
  • Liaison & Operations: Foster strong relationships with field marketers and the execution team to drive seamless collaboration and optimize area operations.
  • Performance Monitoring: Conduct daily analysis of operational metrics, including SLA, CSAT, utilization, and report generation at process level.

Required Skills & Qualifications:

  • 5+ Years of Experience in Client Servicing role.
  • Knowledge and experience of digital ecosystem.
  • Excellent Communication Skills.
  • Data-Driven Decision Making.
  • Relationship Building.

What We Offer:

  • A competitive salary range of $80,000 - $110,000 per year, depending on location and experience.
  • A comprehensive benefits package, including health insurance, retirement planning, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and career growth.


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