Customer Service Team Lead

3 weeks ago


Gurgaon, Haryana, India Secretto Full time

We are seeking a skilled Customer Service Team Lead to oversee the delivery of exceptional customer service and after-sales support. As a key member of our team, you will be responsible for managing a team of representatives, creating policies and procedures, and ensuring the highest level of customer satisfaction.

Key Responsibilities:
  • Leading a team of customer support representatives to achieve exceptional customer service results.
  • Developing and implementing policies and procedures to ensure consistent and high-quality customer service.
  • Collaborating with cross-functional teams to drive customer-centric initiatives and improve overall customer experience.
  • Monitoring and analyzing customer feedback to identify areas for improvement and implement changes.
  • Providing coaching and training to team members to enhance their skills and knowledge.

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