Team Leader

1 week ago


Gurgaon, Haryana, India Sitel Full time

Job Title: Team Leader - Customer Service

Job Summary:

We are seeking a highly skilled and experienced Team Leader to join our Customer Service team. As a Team Leader, you will be responsible for leading a team of customer service representatives and ensuring that they provide excellent service to our clients.

Key Responsibilities:

  • Lead a team of customer service representatives and provide guidance and support as needed
  • Ensure that customer service representatives meet their performance targets and provide excellent service to clients
  • Develop and implement training programs to improve customer service skills
  • Monitor and analyze customer feedback and make recommendations for improvement

Requirements:

  • Minimum 1 year of experience as a Team Leader in a contact centre environment
  • Excellent leadership and communication skills
  • Ability to deal with demanding customers and escalations
  • Strong coaching and people-development skills

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment

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