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Team Leader

4 weeks ago

Gurgaon, Haryana, India TaskUs Full time
About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and a global workforce of over 45,000 employees.

Job Summary

We are seeking a highly skilled and experienced Team Leader to join our team. As a Team Leader, you will be responsible for managing the day-to-day planning and operations of your team, ensuring that each team member delivers on their Service Level Agreement (SLA) and achieves their Key Performance Indicators (KPIs). You will also be responsible for training and developing your team, conducting team huddles, coaching sessions, and recognizing weaknesses to offer solutions for improvement.

Key Responsibilities
  1. Manage the day-to-day planning and operations of your team, ensuring that each team member delivers on their SLA and achieves their KPIs.
  2. Train and develop your team, conducting team huddles, coaching sessions, and recognizing weaknesses to offer solutions for improvement.
  3. Act as a bridge between your team and other departments, ensuring effective communication and collaboration.
  4. Manage issues that may arise, including HR-related ones, and provide creative solutions to resolve them.
  5. Document feedback from clients and create reports on team performance.
Requirements

We are looking for someone with at least one year of relevant Team Leader experience managing at least 10+ team members in a customer support role within an outsourcing or similar company. You should have excellent verbal and written communication skills, above-average technical know-how, and be familiar with E-Commerce, ZenDesk, or other CRM tools. If you are flexible and willing to work different shifts, that's a plus in your favor.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. We take pride in our inclusive environment and positive impact on the community. We actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application through our website. We look forward to hearing from you.