Team Leader Position
1 week ago
Our Team Leader position is a critical role within TaskUs, responsible for overseeing the day-to-day operations of a team. As a Team Leader, you will be responsible for managing the performance of your team members, ensuring they meet their Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). You will work closely with the management team to identify areas for improvement and implement strategies to enhance team performance. A key aspect of this role is training and developing your team members, conducting team huddles, coaching sessions, and recognizing weaknesses to offer solutions and help them grow.
Key Responsibilities:
- Manage the day-to-day operations of a team
- Ensure team members meet SLAs and KPIs
- Work closely with management to identify areas for improvement
- Train and develop team members
- Conduct team huddles and coaching sessions
Requirements:
- At least 1 year of experience as a Team Leader in a customer support role
- Excellent verbal and written communication skills
- Above-average technical knowledge
- Ability to work in a fast-paced environment
- Flexibility to work different shifts
We are looking for a motivated and experienced Team Leader to join our team. If you have a passion for leading and developing teams, and a strong background in customer support, we encourage you to apply.
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