Team Leader

4 weeks ago


Gurgaon, Haryana, India TaskUs Full time

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands.

We leverage a cloud-based infrastructure to serve clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

Our People First culture has enabled us to expand our workforce to approximately 45,000 employees globally. We have a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

We understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.

We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

Job Summary:

We are seeking a Team Leader to manage the day-to-day planning and operations of our team. The ideal candidate will have at least one year of relevant Team Leader experience managing at least 10 teammates while working in a customer support role within an outsourcing or similar company.

The Team Leader will be responsible for ensuring that each team member delivers on their Service Level Agreement (SLA) and achieves their Key Performance Indicators (KPIs). The successful candidate will be organized, able to handle responsibility, and adept at creating reports of team performance and documenting feedback from clients.

Responsibilities:

  1. Manage the day-to-day planning and operations of the team.
  2. Ensure that each team member delivers on their SLA and achieves their KPIs.
  3. Be organized and able to handle responsibility.
  4. Create reports of team performance and document feedback from clients.
  5. Act as a liaison between management and the team.

Requirements:

The ideal candidate will have:

At least one year of relevant Team Leader experience managing at least 10 teammates.Excellent verbal and written communication skills.Above-average technical know-how.Previous experience working on the phone, email, and live chat customer support roles.Familiarity with E-Commerce, ZenDesk, or any other CRM tools.Flexibility and willingness to work different shifts.

What We Look For:

We are looking for someone who has the skills to call themselves a Leader. If you have a passion for customer experience, are organized, and able to handle responsibility, we want to hear from you.

How to Apply:

Apply through the provided URL.


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