BPO Team Leader Position
3 weeks ago
At HireBloc Ventures Pvt Ltd, we are seeking a highly skilled BPO Team Leader to join our team. As a key member of our operations team, you will be responsible for leading a team of BPO executives to deliver high-quality customer service and achieve performance targets.
Key Responsibilities:
- Manage and lead a team of BPO executives to deliver high-quality customer service and achieve performance targets.
- Train and mentor new team members on product knowledge, communication skills, and service delivery.
- Monitor and evaluate team performance, provide regular feedback, and implement improvement techniques.
- Handle escalated customer queries and complaints, ensuring timely resolutions.
- Identify training needs and coordinate with the training department to upskill team members.
- Assist in developing and implementing process improvements to enhance overall team efficiency and productivity.
- Prepare and present performance reports to senior management, highlighting key achievements and areas for improvement.
- Ensure adherence to company policies, procedures, and industry regulations.
Requirements:
- 1 to 3 years of experience in a similar BPO Team Leader role.
- Strong leadership and people management skills.
- Excellent communication and interpersonal skills.
- Ability to handle and resolve customer complaints and escalations.
- Knowledge of BPO operations and customer service management.
- Proficient in using CRM software and other relevant tools.
- Problem-solving and decision-making abilities.
- Strong organizational and time management skills.
- Ability to work in a fast-paced and dynamic environment.
- Bachelor's degree in any field.
About Us:
HireBloc Ventures Pvt Ltd is a Recruitment Agency & Staffing Industry company with 11-50 employees. We are committed to providing high-quality customer service and fostering a positive work environment.
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