BPO Operations Supervisor

2 weeks ago


Gurgaon, Haryana, India HireBloc Ventures Pvt Ltd Full time
Job Overview

We are seeking a seasoned BPO Team Leader to drive performance and excellence in our team. This role requires a strong leader with 1-3 years of experience in managing a BPO team. The job is based in Gurgaon, Haryana, India and offers Full-Time employment.

Key Responsibilities

  • Supervise and manage a team of BPO agents to achieve performance targets and quality standards
  • Monitor team performance and provide regular feedback, coaching, and training opportunities
  • Coordinate with other teams to optimize workflow, resolve issues, and improve processes
  • Handle escalations and customer complaints in a professional and timely manner
  • Prepare and analyze reports on team performance and key performance indicators (KPIs)

Requirements

  • 1-3 years of experience in a BPO team leader or similar role
  • Strong leadership, communication, and interpersonal skills
  • Ability to work under pressure, meet deadlines, and adapt to changing priorities
  • Good knowledge of industry trends, best practices, and software tools
  • Bachelor's degree in any field


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