BPO Team Manager
2 weeks ago
Job Overview:
HireBloc Ventures Pvt Ltd, a leading Recruitment Agency & Staffing Industry company, is seeking an experienced BPO Team Leader to join its team. This junior level position requires 1 to 3 years of experience in a similar role.
Key Responsibilities:
- Manage and lead a team of BPO executives to deliver high-quality customer service and achieve performance targets.
- Train and mentor new team members on product knowledge, communication skills, and service delivery.
- Monitor and evaluate team performance, provide regular feedback, and implement improvement techniques.
- Handle escalated customer queries and complaints, ensuring timely resolutions.
- Identify training needs and coordinate with the training department to upskill team members.
- Assist in developing and implementing process improvements to enhance overall team efficiency and productivity.
- Prepare and present performance reports to senior management, highlighting key achievements and areas for improvement.
- Ensure adherence to company policies, procedures, and industry regulations.
- Stay updated with industry trends and best practices in customer service management.
Requirements:
- 1 to 3 years of experience in a similar BPO Team Leader role.
- Strong leadership and people management skills.
- Excellent communication and interpersonal skills.
- Ability to handle and resolve customer complaints and escalations.
- Knowledge of BPO operations and customer service management.
- Proficient in using CRM software and other relevant tools.
- Problem-solving and decision-making abilities.
- Strong organizational and time management skills.
- Ability to work in a fast-paced and dynamic environment.
- Bachelor's degree in any field.
About HireBloc Ventures Pvt Ltd:
HireBloc Ventures Pvt Ltd is a Recruitment Agency & Staffing Industry company with 11-50 employees. For more information, please visit their website: HireBloc Ventures Pvt Ltd.
-
BPO Team Lead
3 weeks ago
Gurgaon, Haryana, India HireBloc Ventures Pvt Ltd Full timeJob OverviewWe are seeking a BPO Team Leader at HireBloc Ventures Pvt Ltd to lead our BPO team. This role requires junior candidates with 1-3 years of experience in managing a BPO team.ResponsibilitiesSupervise and manage a team of BPO agents to achieve performance targets.Monitor team performance and provide regular feedback and coaching.Ensure adherence to...
-
BPO Team Leader Position
3 weeks ago
Gurgaon, Haryana, India HireBloc Ventures Pvt Ltd Full timeJob Title: BPO Team LeaderAt HireBloc Ventures Pvt Ltd, we are seeking a highly skilled BPO Team Leader to join our team. As a key member of our operations team, you will be responsible for leading a team of BPO executives to deliver high-quality customer service and achieve performance targets.Key Responsibilities:Manage and lead a team of BPO executives to...
-
BPO Team Lead
2 weeks ago
Gurgaon, Haryana, India NTT DATA Services Full timeJob Title: BPO Team Lead - Operations StrategistAbout the Role:We are seeking a highly skilled BPO Team Lead to join our team at NTT DATA Services. As a BPO Team Lead - Operations Strategist, you will be responsible for leading a team of professionals in delivering exceptional customer service and driving business growth.Key Responsibilities:Develop and...
-
BPO Manager
4 weeks ago
Gurgaon, Haryana, India NTT DATA Full timeJob Title: BPO ManagerJob Summary:We are seeking a highly skilled BPO Manager to join our Private Equity team at NTT DATA. As a BPO Manager, you will be responsible for maintaining books and records, coordinating and reviewing financial statements, and ensuring timely delivery of daily, weekly, and monthly deliverables.Key Responsibilities:Maintain accurate...
-
BPO Operations Supervisor
2 weeks ago
Gurgaon, Haryana, India HireBloc Ventures Pvt Ltd Full timeJob OverviewWe are seeking a seasoned BPO Team Leader to drive performance and excellence in our team. This role requires a strong leader with 1-3 years of experience in managing a BPO team. The job is based in Gurgaon, Haryana, India and offers Full-Time employment.Key ResponsibilitiesSupervise and manage a team of BPO agents to achieve performance targets...
-
Program Manager for BPO/IT Domain
4 weeks ago
Gurgaon, Haryana, India NIIT Limited Full timeJob Title: Program Manager (BPO/IT Domain)We are seeking a highly skilled Program Manager to join our team at NIIT Limited. As a Program Manager, you will be responsible for managing projects and programs across various domains, including BPO and IT.Key Responsibilities:Manage projects and programs from initiation to closure, ensuring timely delivery and...
-
Senior BPO Representative
3 weeks ago
Gurgaon, Haryana, India Sana Search International Full timeCompany OverviewSana Search International is a recruiting agency with a strong team of 30 members. We specialize in spotting the best talents for various sectors, including IT and Non-IT.Job OverviewWe are seeking a Senior BPO Representative to join our team in the UK process with a shift role based in Gurgaon. The employment type is full-time with a...
-
BPO Manager
4 weeks ago
Gurgaon, Haryana, India NTT DATA Full timeUnlock Your Potential in Asset and Wealth ManagementNTT DATA Services is a leading global services company, part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. With over 1,40,000 professionals in over 50 countries, we help clients navigate market dynamics with flexibility and speed, reduce costs with less risk, and...
-
Program Manager(BPO/IT Domain Expert)
4 weeks ago
Gurgaon, Haryana, India NIIT Limited Full timeProgram Manager(BPO/IT Domain) Job DescriptionWe are seeking a highly skilled Program Manager with expertise in BPO/IT domains to join our team at NIIT Limited.Key Responsibilities:Manage projects with a background in Learning and Development, ensuring timely completion and meeting client expectations.Utilize MS Office and related productivity tools,...
-
BPO Manager
4 weeks ago
Gurgaon, Haryana, India NTT DATA Full timeJob Title: BPO ManagerJob Summary:NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 1,40,000 professionals in over 50 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and...
-
BPO Quality Assurance Specialist
2 weeks ago
Gurgaon, Haryana, India HireBloc Ventures Pvt Ltd Full time**Company Overview**HireBloc Ventures Pvt Ltd is a leading recruitment agency and staffing company with a strong presence in India.**Job Overview**We are seeking a highly skilled BPO Quality Analyst to join our team. The ideal candidate will be responsible for monitoring and evaluating the quality of customer service interactions provided by our BPO...
-
Telugu BPO Quality Assurance Specialist
3 weeks ago
Gurgaon, Haryana, India HireBloc Ventures Pvt Ltd Full timeAbout the Role:We are looking for a skilled Telugu BPO Quality Analyst to join our team. As a Quality Analyst, you will be responsible for ensuring the quality of customer service provided by our Telugu-speaking BPO team.Key Responsibilities:Evaluate Telugu-speaking customer service representatives' performance through call monitoring and analysis.Identify...
-
Travel Agent for International BPO
4 weeks ago
Gurgaon, Haryana, India Demographic HR Services Full timeJob Title: Travel Agent for International BPOWe are seeking a highly skilled Travel Agent to join our team at Demographic HR Services. As a Travel Agent for International BPO, you will be responsible for managing travel processes for our clients.Key Responsibilities:Manage travel arrangements for clientsCoordinate with travel providers to ensure smooth...
-
BPO Quality Assurance Specialist
3 weeks ago
Gurgaon, Haryana, India HireBloc Ventures Pvt Ltd Full timeJob OverviewWe are seeking a skilled BPO Quality Analyst to join our team at HireBloc Ventures Pvt Ltd. The ideal candidate will have 1 to 3 years of experience in the BPO industry and possess strong attention to detail and analytical skills.Responsibilities• Monitor and evaluate the quality of customer service interactions, including phone calls, chats,...
-
International BPO Voice Process Specialist
2 weeks ago
Gurgaon, Haryana, India Emblaze Hiring Solutions Full time**International BPO Voice Process Opportunity**We are seeking a highly motivated and experienced candidate to join our team as a Customer Service Representative in the International BPO Voice Process.**Key Requirements:**18 months of experience in International BPO in Voice processGraduate with 9 months of experience in International BPO in Voice...
-
BPO Quality Assurance Specialist
3 weeks ago
Gurgaon, Haryana, India HireBloc Ventures Pvt Ltd Full timeCompany OverviewHireBloc Ventures Pvt Ltd is a staffing company with a strong focus on recruitment and talent placement. With a team of over 11-50 employees, we specialize in connecting employers with the right candidates.Job OverviewWe are seeking a BPO Quality Assurance Specialist to oversee the quality of customer service interactions provided by our team...
-
BPO Operations Manager
4 weeks ago
Gurgaon, Haryana, India NTT DATA Services Full timeJob SummaryWe are seeking a highly skilled BPO Team Lead to join our team at NTT DATA Services. As a key member of our operations team, you will be responsible for overseeing the reconciliation of client accounts, updating tax withholding information, and processing garnishments.Key ResponsibilitiesReconciliation and Processing: Perform monthly...
-
Telugu BPO Quality Assurance Specialist
2 weeks ago
Gurgaon, Haryana, India HireBloc Ventures Pvt Ltd Full timeAt HireBloc Ventures Pvt Ltd, we're hiring a skilled Telugu BPO Quality Analyst to join our team. As a key member, you'll ensure exceptional customer service quality across our Telugu-speaking BPO team. This is a full-time position based in Gurgaon, Haryana, India.Key Responsibilities:Monitor and analyze customer service calls to identify areas for...
-
International BPO Voice Process Representative
3 weeks ago
Gurgaon, Haryana, India Emblaze Hiring Solutions Full timeWe are seeking a highly skilled professional to join our team in the International BPO Voice Process.The ideal candidate will have a minimum of 18 months of experience in the International BPO Voice Process, or a Graduate with 9 months of experience in the same field.The role involves working in a 5-day schedule with 2 weeks off, and requires a maximum age...
-
BPO Team Lead
3 weeks ago
Gurgaon, Haryana, India NTT DATA Services Full timeJob SummaryAs a BPO Team Lead at NTT DATA Services, you will be responsible for ensuring the highest standard of service delivery in terms of productivity and quality as per the defined Service Level Agreement with clients. You will provide leadership and support to the staff assigned, contribute to the development of strategies for the implementation and...