Telugu BPO Quality Assurance Specialist
3 weeks ago
About the Role:
We are looking for a skilled Telugu BPO Quality Analyst to join our team. As a Quality Analyst, you will be responsible for ensuring the quality of customer service provided by our Telugu-speaking BPO team.
Key Responsibilities:
- Evaluate Telugu-speaking customer service representatives' performance through call monitoring and analysis.
- Identify areas of improvement and provide feedback to the BPO team.
- Ensure adherence to quality assurance standards and company policies.
- Conduct regular coaching sessions and training to improve customer service skills.
- Generate quality reports and present findings to management.
Requirements:
- Fluency in Telugu and English.
- 1 to 3 years of experience in a BPO Quality Analyst role.
- Strong knowledge of business process outsourcing (BPO) principles.
- Excellent customer service and communication skills.
- Ability to analyze and interpret data.
- Familiarity with quality assurance processes and tools.
- Attention to detail and strong problem-solving abilities.
About HireBloc Ventures Pvt Ltd:
HireBloc Ventures Pvt Ltd is a Recruitment Agency & Staffing Industry company with 11-50 employees. Our mission is to connect talented individuals with the right job opportunities.
Why Work with Us:
- Opportunity to work with a dynamic and growing company.
- Chance to make a meaningful contribution to the quality of customer service.
- Collaborative and supportive team environment.
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