Telugu BPO Quality Assurance Specialist

3 weeks ago


Gurgaon, Haryana, India HireBloc Ventures Pvt Ltd Full time

About the Role:

We are looking for a skilled Telugu BPO Quality Analyst to join our team. As a Quality Analyst, you will be responsible for ensuring the quality of customer service provided by our Telugu-speaking BPO team.

Key Responsibilities:

  • Evaluate Telugu-speaking customer service representatives' performance through call monitoring and analysis.
  • Identify areas of improvement and provide feedback to the BPO team.
  • Ensure adherence to quality assurance standards and company policies.
  • Conduct regular coaching sessions and training to improve customer service skills.
  • Generate quality reports and present findings to management.

Requirements:

  • Fluency in Telugu and English.
  • 1 to 3 years of experience in a BPO Quality Analyst role.
  • Strong knowledge of business process outsourcing (BPO) principles.
  • Excellent customer service and communication skills.
  • Ability to analyze and interpret data.
  • Familiarity with quality assurance processes and tools.
  • Attention to detail and strong problem-solving abilities.

About HireBloc Ventures Pvt Ltd:

HireBloc Ventures Pvt Ltd is a Recruitment Agency & Staffing Industry company with 11-50 employees. Our mission is to connect talented individuals with the right job opportunities.

Why Work with Us:

  • Opportunity to work with a dynamic and growing company.
  • Chance to make a meaningful contribution to the quality of customer service.
  • Collaborative and supportive team environment.


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