BPO Quality Assurance Specialist

3 weeks ago


Gurgaon, Haryana, India HireBloc Ventures Pvt Ltd Full time
Job Overview
We are seeking a skilled BPO Quality Analyst to join our team at HireBloc Ventures Pvt Ltd. The ideal candidate will have 1 to 3 years of experience in the BPO industry and possess strong attention to detail and analytical skills.

Responsibilities
• Monitor and evaluate the quality of customer service interactions, including phone calls, chats, and email communications.
• Identify areas for improvement and provide feedback to BPO representatives on their performance.
• Develop and implement quality control processes to ensure high standards of customer service.
• Collaborate with team leaders to identify training needs and provide necessary coaching and training sessions.
• Stay updated with industry trends and best practices to continuously improve the quality monitoring process.

Requirements
• 1 to 3 years of experience in a BPO quality analyst role.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and ability to identify errors and inconsistencies.
• Good communication and interpersonal skills.
• Proficient in using quality monitoring tools and software.
• Ability to work in a fast-paced and deadline-oriented environment.
• Knowledge of industry best practices and quality standards.

About Us
HireBloc Ventures Pvt Ltd is a recruitment agency and staffing company with over 11-50 employees. We specialize in sourcing and placing talented professionals in various industries. Our mission is to connect employers with the right candidates, ensuring successful matches and long-term partnerships.

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