Senior Quality Assurance Specialist

3 weeks ago


Gurgaon, Haryana, India HireBloc Ventures Pvt Ltd Full time
Job Overview

HireBloc Ventures Pvt Ltd is a Recruitment Agency & Staffing Industry company with 11-50 employees, aiming to connect talented individuals with the right job opportunities. Our company overview is available at https://hirebloc.in/.

We are seeking a Telugu BPO Quality Analyst with 1 to 3 years of experience in the Junior role, responsible for ensuring the quality of the customer service provided by our Telugu-speaking BPO team. This is a Full-Time position based in Gurgaon, Haryana, India.

Qualifications and Skills
  • Fluency in Telugu and English is essential for this role.
  • A minimum of 1 to 3 years of experience in a BPO Quality Analyst role is required.
  • Strong knowledge of business process outsourcing (BPO) principles is necessary for this position.
  • Excellent customer service and communication skills are required.
  • Ability to analyze and interpret data is essential for this role.
  • Familiarity with quality assurance processes and tools is necessary.
  • Attention to detail and strong problem-solving abilities are required.
  • Certification in quality management or a related field is a plus.
Roles and Responsibilities
  • Evaluate Telugu-speaking customer service representatives' performance through call monitoring and analysis.
  • Identify areas of improvement and provide feedback to the BPO team.
  • Ensure adherence to quality assurance standards and company policies.
  • Conduct regular coaching sessions and training to improve customer service skills.
  • Generate quality reports and present findings to management.
  • Collaborate with team leaders and other stakeholders to optimize customer satisfaction.
  • Stay updated with industry trends and best practices in customer service.
  • Participate in quality improvement initiatives and projects.


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