Senior Quality Assurance Specialist
3 weeks ago
HireBloc Ventures Pvt Ltd is a Recruitment Agency & Staffing Industry company with 11-50 employees, aiming to connect talented individuals with the right job opportunities. Our company overview is available at https://hirebloc.in/.
We are seeking a Telugu BPO Quality Analyst with 1 to 3 years of experience in the Junior role, responsible for ensuring the quality of the customer service provided by our Telugu-speaking BPO team. This is a Full-Time position based in Gurgaon, Haryana, India.
Qualifications and Skills- Fluency in Telugu and English is essential for this role.
- A minimum of 1 to 3 years of experience in a BPO Quality Analyst role is required.
- Strong knowledge of business process outsourcing (BPO) principles is necessary for this position.
- Excellent customer service and communication skills are required.
- Ability to analyze and interpret data is essential for this role.
- Familiarity with quality assurance processes and tools is necessary.
- Attention to detail and strong problem-solving abilities are required.
- Certification in quality management or a related field is a plus.
- Evaluate Telugu-speaking customer service representatives' performance through call monitoring and analysis.
- Identify areas of improvement and provide feedback to the BPO team.
- Ensure adherence to quality assurance standards and company policies.
- Conduct regular coaching sessions and training to improve customer service skills.
- Generate quality reports and present findings to management.
- Collaborate with team leaders and other stakeholders to optimize customer satisfaction.
- Stay updated with industry trends and best practices in customer service.
- Participate in quality improvement initiatives and projects.
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