Telugu BPO Quality Assurance Specialist
4 days ago
At HireBloc Ventures Pvt Ltd, we're hiring a skilled Telugu BPO Quality Analyst to join our team. As a key member, you'll ensure exceptional customer service quality across our Telugu-speaking BPO team. This is a full-time position based in Gurgaon, Haryana, India.
Key Responsibilities:
- Monitor and analyze customer service calls to identify areas for improvement.
- Provide constructive feedback to team members to enhance their skills.
- Maintain adherence to quality standards and company policies.
- Collaborate with team leaders to optimize customer satisfaction and implement quality improvements.
Requirements:
- Fluency in Telugu and English.
- 1-3 years of experience in a BPO quality analyst role.
- Strong knowledge of business process outsourcing principles.
- Excellent communication and analytical skills.
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