BPO Team Lead
3 weeks ago
Job Overview
We are seeking a BPO Team Leader at HireBloc Ventures Pvt Ltd to lead our BPO team. This role requires junior candidates with 1-3 years of experience in managing a BPO team.
Responsibilities
- Supervise and manage a team of BPO agents to achieve performance targets.
- Monitor team performance and provide regular feedback and coaching.
- Ensure adherence to quality standards and performance metrics.
- Coordinate with other teams to optimize workflow and resolve issues.
- Handle escalations and customer complaints in a professional manner.
- Identify training needs and provide necessary training to team members.
- Prepare and analyze reports on team performance and KPIs.
- Stay updated with industry trends and best practices in BPO operations.
Requirements
- 1-3 years of experience in a BPO team leader or similar role.
- Strong leadership and people management skills.
- Excellent communication and interpersonal skills.
- Ability to effectively handle escalations and customer complaints.
- Proficient in using BPO software and tools.
- Analytical and problem-solving abilities.
- Ability to work under pressure and meet tight deadlines.
- Good knowledge of industry trends and best practices.
- Experience in recruitment and onboarding is preferred.
- Bachelor's degree in any field.
-
BPO Team Lead
2 weeks ago
Gurgaon, Haryana, India NTT DATA Services Full timeJob Title: BPO Team Lead - Operations StrategistAbout the Role:We are seeking a highly skilled BPO Team Lead to join our team at NTT DATA Services. As a BPO Team Lead - Operations Strategist, you will be responsible for leading a team of professionals in delivering exceptional customer service and driving business growth.Key Responsibilities:Develop and...
-
BPO Team Manager
2 weeks ago
Gurgaon, Haryana, India HireBloc Ventures Pvt Ltd Full timeJob Overview:HireBloc Ventures Pvt Ltd, a leading Recruitment Agency & Staffing Industry company, is seeking an experienced BPO Team Leader to join its team. This junior level position requires 1 to 3 years of experience in a similar role.Key Responsibilities:Manage and lead a team of BPO executives to deliver high-quality customer service and achieve...
-
BPO Team Leader Position
3 weeks ago
Gurgaon, Haryana, India HireBloc Ventures Pvt Ltd Full timeJob Title: BPO Team LeaderAt HireBloc Ventures Pvt Ltd, we are seeking a highly skilled BPO Team Leader to join our team. As a key member of our operations team, you will be responsible for leading a team of BPO executives to deliver high-quality customer service and achieve performance targets.Key Responsibilities:Manage and lead a team of BPO executives to...
-
BPO Team Lead
3 weeks ago
Gurgaon, Haryana, India NTT DATA Services Full timeJob SummaryAs a BPO Team Lead at NTT DATA Services, you will be responsible for ensuring the highest standard of service delivery in terms of productivity and quality as per the defined Service Level Agreement with clients. You will provide leadership and support to the staff assigned, contribute to the development of strategies for the implementation and...
-
BPO Quality Assurance Specialist
2 weeks ago
Gurgaon, Haryana, India HireBloc Ventures Pvt Ltd Full time**Company Overview**HireBloc Ventures Pvt Ltd is a leading recruitment agency and staffing company with a strong presence in India.**Job Overview**We are seeking a highly skilled BPO Quality Analyst to join our team. The ideal candidate will be responsible for monitoring and evaluating the quality of customer service interactions provided by our BPO...
-
BPO Operations Supervisor
2 weeks ago
Gurgaon, Haryana, India HireBloc Ventures Pvt Ltd Full timeJob OverviewWe are seeking a seasoned BPO Team Leader to drive performance and excellence in our team. This role requires a strong leader with 1-3 years of experience in managing a BPO team. The job is based in Gurgaon, Haryana, India and offers Full-Time employment.Key ResponsibilitiesSupervise and manage a team of BPO agents to achieve performance targets...
-
Senior BPO Representative
3 weeks ago
Gurgaon, Haryana, India Sana Search International Full timeCompany OverviewSana Search International is a recruiting agency with a strong team of 30 members. We specialize in spotting the best talents for various sectors, including IT and Non-IT.Job OverviewWe are seeking a Senior BPO Representative to join our team in the UK process with a shift role based in Gurgaon. The employment type is full-time with a...
-
BPO Manager
4 weeks ago
Gurgaon, Haryana, India NTT DATA Full timeJob Title: BPO ManagerJob Summary:We are seeking a highly skilled BPO Manager to join our Private Equity team at NTT DATA. As a BPO Manager, you will be responsible for maintaining books and records, coordinating and reviewing financial statements, and ensuring timely delivery of daily, weekly, and monthly deliverables.Key Responsibilities:Maintain accurate...
-
Team Lead
2 weeks ago
Gurgaon, Haryana, India May I Help You Full timeJob Title: Team Lead - QA and TrainingJob Summary:Lead a team of quality assurance and training professionals in a fast-paced BPO environment.Develop and implement quality assurance processes to ensure high-quality customer service.Train and develop team members to improve their skills and performance.Work with the operations team to ensure smooth day-to-day...
-
BPO Quality Assurance Specialist
3 weeks ago
Gurgaon, Haryana, India HireBloc Ventures Pvt Ltd Full timeJob OverviewWe are seeking a skilled BPO Quality Analyst to join our team at HireBloc Ventures Pvt Ltd. The ideal candidate will have 1 to 3 years of experience in the BPO industry and possess strong attention to detail and analytical skills.Responsibilities• Monitor and evaluate the quality of customer service interactions, including phone calls, chats,...
-
International BPO Voice Process Specialist
2 weeks ago
Gurgaon, Haryana, India Emblaze Hiring Solutions Full time**International BPO Voice Process Opportunity**We are seeking a highly motivated and experienced candidate to join our team as a Customer Service Representative in the International BPO Voice Process.**Key Requirements:**18 months of experience in International BPO in Voice processGraduate with 9 months of experience in International BPO in Voice...
-
BPO Quality Assurance Specialist
3 weeks ago
Gurgaon, Haryana, India HireBloc Ventures Pvt Ltd Full timeCompany OverviewHireBloc Ventures Pvt Ltd is a staffing company with a strong focus on recruitment and talent placement. With a team of over 11-50 employees, we specialize in connecting employers with the right candidates.Job OverviewWe are seeking a BPO Quality Assurance Specialist to oversee the quality of customer service interactions provided by our team...
-
Telugu BPO Quality Assurance Specialist
3 weeks ago
Gurgaon, Haryana, India HireBloc Ventures Pvt Ltd Full timeAbout the Role:We are looking for a skilled Telugu BPO Quality Analyst to join our team. As a Quality Analyst, you will be responsible for ensuring the quality of customer service provided by our Telugu-speaking BPO team.Key Responsibilities:Evaluate Telugu-speaking customer service representatives' performance through call monitoring and analysis.Identify...
-
Telugu BPO Quality Assurance Specialist
2 weeks ago
Gurgaon, Haryana, India HireBloc Ventures Pvt Ltd Full timeAt HireBloc Ventures Pvt Ltd, we're hiring a skilled Telugu BPO Quality Analyst to join our team. As a key member, you'll ensure exceptional customer service quality across our Telugu-speaking BPO team. This is a full-time position based in Gurgaon, Haryana, India.Key Responsibilities:Monitor and analyze customer service calls to identify areas for...
-
International BPO Voice Process Representative
3 weeks ago
Gurgaon, Haryana, India Emblaze Hiring Solutions Full timeWe are seeking a highly skilled professional to join our team in the International BPO Voice Process.The ideal candidate will have a minimum of 18 months of experience in the International BPO Voice Process, or a Graduate with 9 months of experience in the same field.The role involves working in a 5-day schedule with 2 weeks off, and requires a maximum age...
-
BPO Financial Operations Specialist
4 weeks ago
Gurgaon, Haryana, India NTT DATA Services Full timeJob Title: BPO Financial Operations SpecialistNTT DATA Services is a leading global provider of Finance and Accounts solutions. We are seeking a highly skilled BPO Financial Operations Specialist to join our Finance and Accounting team.Job Summary:The successful candidate will be responsible for maintaining books and records for different financial...
-
Travel Agent for International BPO
4 weeks ago
Gurgaon, Haryana, India Demographic HR Services Full timeJob Title: Travel Agent for International BPOWe are seeking a highly skilled Travel Agent to join our team at Demographic HR Services. As a Travel Agent for International BPO, you will be responsible for managing travel processes for our clients.Key Responsibilities:Manage travel arrangements for clientsCoordinate with travel providers to ensure smooth...
-
BPO Manager
4 weeks ago
Gurgaon, Haryana, India NTT DATA Full timeUnlock Your Potential in Asset and Wealth ManagementNTT DATA Services is a leading global services company, part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. With over 1,40,000 professionals in over 50 countries, we help clients navigate market dynamics with flexibility and speed, reduce costs with less risk, and...
-
BPO T&S Operations Specialist
4 weeks ago
Gurgaon, Haryana, India NTT DATA Full timeJob Title: BPO T&S Operations AnalystJob Summary:We are seeking a highly skilled BPO T&S Operations Analyst to join our team at NTT DATA. As a key member of our operations team, you will be responsible for ensuring the smooth execution of financial operations, including cash management, financial reporting, and portfolio operations.Key...
-
Program Manager for BPO/IT Domain
4 weeks ago
Gurgaon, Haryana, India NIIT Limited Full timeJob Title: Program Manager (BPO/IT Domain)We are seeking a highly skilled Program Manager to join our team at NIIT Limited. As a Program Manager, you will be responsible for managing projects and programs across various domains, including BPO and IT.Key Responsibilities:Manage projects and programs from initiation to closure, ensuring timely delivery and...