Team Lead

2 weeks ago


Gurgaon, Haryana, India May I Help You Full time

Job Title: Team Lead - QA and Training


Job Summary:



  • Lead a team of quality assurance and training professionals in a fast-paced BPO environment.
  • Develop and implement quality assurance processes to ensure high-quality customer service.
  • Train and develop team members to improve their skills and performance.
  • Work with the operations team to ensure smooth day-to-day operations.
  • Meet or exceed quality and productivity targets.

Responsibilities:



  • Lead a team of quality assurance and training professionals.
  • Develop and implement quality assurance processes.
  • Train and develop team members.
  • Work with the operations team.
  • Meet or exceed quality and productivity targets.

Requirements:



  • Excellent communication and leadership skills.
  • Minimum 1-2 years of experience in team leadership or quality assurance.
  • Strong organizational and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Computer literate.

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