Team Lead
2 weeks ago
Job Title: Team Lead - QA and Training
Job Summary:
- Lead a team of quality assurance and training professionals in a fast-paced BPO environment.
- Develop and implement quality assurance processes to ensure high-quality customer service.
- Train and develop team members to improve their skills and performance.
- Work with the operations team to ensure smooth day-to-day operations.
- Meet or exceed quality and productivity targets.
Responsibilities:
- Lead a team of quality assurance and training professionals.
- Develop and implement quality assurance processes.
- Train and develop team members.
- Work with the operations team.
- Meet or exceed quality and productivity targets.
Requirements:
- Excellent communication and leadership skills.
- Minimum 1-2 years of experience in team leadership or quality assurance.
- Strong organizational and problem-solving skills.
- Ability to work in a fast-paced environment.
- Computer literate.
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