BPO Operations Manager

4 weeks ago


Gurgaon, Haryana, India NTT DATA Services Full time
Job Summary

We are seeking a highly skilled BPO Team Lead to join our team at NTT DATA Services. As a key member of our operations team, you will be responsible for overseeing the reconciliation of client accounts, updating tax withholding information, and processing garnishments.

Key Responsibilities
  • Reconciliation and Processing: Perform monthly reconciliation of accounts between client's book of business in PeopleSoft and client's bank statements.
  • Tax Withholding and Garnishment: Update tax withholding information for each client's employee (claimant) in PeopleSoft, based on his Federal (W4, W4S) and State specific tax forms received, and process garnishments to automatically deduct the garnishment amount from employee's wages.
  • Bank Reconciliation and Reporting: Run different reports through PeopleSoft and reconcile the tax amount due for a payroll cycle, sharing the report with onshore counterpart with maintaining a strict deadline for each day business day.
  • Employee Benefits Administration: Review and process the invoices received for healthcare benefits availed by different claimants, and detailed analysis of disability benefit payments made to claimants and calculate the Overpayment and Underpayment amounts in it.
  • Recovery and Repayment: Detailed analysis of each overpayment case and posting of repayment amount received in client's book of business against respective overpayment case, and review and monitor ongoing recoveries receiving from claimants against overpayment cases.
Requirements
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Proficiency in PeopleSoft and other relevant software applications.


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