BPO Operations Manager
2 weeks ago
Key Responsibilities:
- Manage the day-to-day operations of the Service Desk/Contact Center to ensure productivity and quality.
- Oversee the analysis and improvement of operational processes, identifying areas for enhancement and implementing strategies to increase efficiency.
- Ensure compliance and safety by securing and maintaining regulatory requirements.
- Recruit, train, mentor, and communicate job expectations to team members, assigning tasks, planning, monitoring, appraising, and reviewing their contributions.
- Provide Management Information System (MIS) and operational statistics to the management and share team members' performance reports with them regularly.
- Prepare team members' performance reports by collecting, analyzing, and summarizing data and trends.
- Plan and implement strategies and operations, improving systems and processes.
- Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analysis of the team.
- Develop, analyze, evaluate, deliver, and interpret projects' key metrics, presenting them in an understandable format for sharing with leadership.
- Plan and manage resources, procuring materials and resources, managing quality standards, and managing funds.
- Manage staff by overseeing the recruiting and hiring process, training new and existing employees, and addressing employee performance and corrective action plans.
- Report to management and clients, providing MIS and operational statistics, and developing, analyzing, evaluating, delivering, and interpreting projects' key metrics.
- Maintain good client relationships, address grievances, and ensure personalized customer experiences, building trust and implementing a customer feedback loop.
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BPO Operations Supervisor
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BPO Operations Manager
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BPO Team Leader Position
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Gurgaon, Haryana, India NTT DATA Full timeUnlock Your Potential in Asset and Wealth ManagementNTT DATA Services is a leading global services company, part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. With over 1,40,000 professionals in over 50 countries, we help clients navigate market dynamics with flexibility and speed, reduce costs with less risk, and...
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Gurgaon, Haryana, India NTT DATA Full timeJob Title: BPO T&S Operations AssociateAbout the Role:We are seeking a highly skilled and detail-oriented BPO T&S Operations Associate to join our team. As a key member of our operations team, you will be responsible for performing daily end-to-end cash reconciliation activities, analyzing transactions, and identifying reasons for variances in...
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BPO T&S Operations Associate
4 weeks ago
Gurgaon, Haryana, India NTT DATA Full timeJob Title: BPO T&S Operations AssociateAbout the Role:We are seeking a highly skilled and detail-oriented BPO T&S Operations Associate to join our team. As a key member of our operations team, you will be responsible for performing daily end-to-end cash reconciliation activities, analyzing transactions, and identifying reasons for variances in...
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BPO T&S Operations Specialist
3 weeks ago
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BPO T&S Operations Specialist
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Gurgaon, Haryana, India NTT DATA Full timeJob SummaryWe are seeking a highly skilled Financial Operations Analyst to join our BPO team. As a key member of our operations team, you will be responsible for ensuring the accuracy and timeliness of financial transactions, including booking journal entries, preparing bank reconciliations, and maintaining financial logs.Key ResponsibilitiesPrepare monthly...
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Program Manager for BPO/IT Domain
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BPO Manager
4 weeks ago
Gurgaon, Haryana, India NTT DATA Full timeJob Title: BPO ManagerJob Summary:NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 1,40,000 professionals in over 50 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and...
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BPO T&S Financial Operations Specialist
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