Team Leader for Quality and Training

7 days ago


Gurgaon, Haryana, India Egon Zehnder Full time
Job Summary

Egon Zehnder seeks a seasoned Team Leader for Quality and Training to spearhead the CV Capture Quality team.

The ideal candidate will bring a strong background in quality management, process improvement, and digital transformation.

Key Responsibilities
  • Client Escalation Management: Investigate and resolve client issues, providing feedback to team members and implementing corrective actions.
  • Quality Focus: Ensure high-quality output by implementing quality improvement projects and monitoring team performance.
  • People Management: Build and lead a high-performing team, fostering a culture of agility, elite performance, and innovation.
  • Process Mapping and Re-engineering: Analyze and optimize business processes to drive efficiency and effectiveness.
  • Performance Management: Develop and implement a robust KRA-based performance management process for the team.
Requirements
  • 8+ years of experience in quality management, process improvement, and digital transformation.
  • Strong knowledge of MS Office, data analysis, and dashboard preparation.
  • Experience with Lean/Six Sigma, Agile, Scrum Master, and Program Management a plus.

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