Team Leader for Quality and Training
7 days ago
Egon Zehnder seeks a seasoned Team Leader for Quality and Training to spearhead the CV Capture Quality team.
The ideal candidate will bring a strong background in quality management, process improvement, and digital transformation.
Key Responsibilities- Client Escalation Management: Investigate and resolve client issues, providing feedback to team members and implementing corrective actions.
- Quality Focus: Ensure high-quality output by implementing quality improvement projects and monitoring team performance.
- People Management: Build and lead a high-performing team, fostering a culture of agility, elite performance, and innovation.
- Process Mapping and Re-engineering: Analyze and optimize business processes to drive efficiency and effectiveness.
- Performance Management: Develop and implement a robust KRA-based performance management process for the team.
- 8+ years of experience in quality management, process improvement, and digital transformation.
- Strong knowledge of MS Office, data analysis, and dashboard preparation.
- Experience with Lean/Six Sigma, Agile, Scrum Master, and Program Management a plus.
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