Customer Service Lead

6 days ago


Gurgaon, Haryana, India EMPLOYMENT MANTRAS Full time

• Manage a team of representatives offering customer support and oversee the customer service process.

• Resolve customer complaints brought to your attention and create policies and procedures for effective issue resolution.

• Plan the training and standardization of service delivery and monitor the work of individual representatives and of the team.

• Conduct quality assurance surveys with customers and provide feedback to the staff to enhance customer satisfaction.

• Possess excellent product knowledge to enhance customer support and maintain a pleasant working environment for your team.


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