Customer Service Liaison

2 weeks ago


Noida, Uttar Pradesh, India Genpact Full time

At Genpact, we are seeking a talented Customer Service Representative to join our team. This is a challenging and rewarding role that requires excellent communication and problem-solving skills.

About the Role

  • We offer a competitive salary of $45,000 per annum, making this an attractive opportunity for those looking to advance their careers.

Responsibilities

  • As a Customer Service Representative, you will be responsible for providing exceptional customer service via phone, email, and chat.
  • You will also be required to work closely with internal departments to meet customer needs, providing knowledgeable answers to questions about products, pricing, and availability.
  • Data entry in various platforms is also a key aspect of this role.

Key Qualifications

  • A minimum of 1-4 years' relevant work experience is required for this position.
  • Excellent phone etiquette and verbal, written, and interpersonal skills are essential.
  • The ability to multi-task, organize, and prioritize work is also critical.
  • This is a night shift position, requiring individuals who can work independently and make sound decisions.

What We Offer

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A chance to work with a global leader in business process management.


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