Customer Service Coordinator

1 week ago

Noida, Uttar Pradesh, India APTO MANAGEMENT SERVICES PVT LTD Full time
Job Title: Front Desk Receptionist

A front desk receptionist position has become available at APTO MANAGEMENT SERVICES PVT LTD.

Company Overview:

We are a dynamic company seeking an organized and customer-focused individual to join our team as a front desk receptionist. In this role, you will provide exceptional service to visitors, clients, and employees, ensuring a professional and welcoming environment.

Job Description:

This is an exciting opportunity for a skilled receptionist to utilize their administrative expertise and excellent communication skills in a fast-paced office setting. The successful candidate will be responsible for:

  • Reception and Customer Service:
  • Greet and assist visitors, clients, and employees in a friendly and professional manner.
  • Answer incoming phone calls and direct them to the appropriate department or personnel.
  • Handle inquiries and provide information regarding services, schedules, or company policies.
  • Manage guest check-ins/check-outs and ensure all necessary documentation is completed accurately.
  • Administrative Support:
  • Schedule appointments, meetings, and coordinate calendars for staff or management as needed.
  • Maintain and update client or visitor logs, records, and files.
  • Handle incoming and outgoing mail, packages, and deliveries.
  • Ensure the front desk area is organized, tidy, and well-stocked with necessary materials (brochures, forms, office supplies).
  • Technology & Systems:
  • Operate multi-line phone systems, email, and computer software to facilitate daily operations.
  • Utilize scheduling and booking software to arrange meetings or appointments.
  • Perform basic data entry, document filing, and electronic correspondence.
  • Security & Safety:
  • Ensure the security of the premises by monitoring the entry and exit of visitors.
  • Handle guest access badges and sign-in procedures.
  • Alert appropriate personnel in case of emergency situations.
  • Collaboration:
  • Work closely with other departments to ensure smooth communication and efficient operations.
  • Assist with office events, meeting preparations, or administrative projects as assigned.
Required Skills and Qualifications:
  • Education: High School diploma or equivalent; some college or degree preferred.
  • Experience: Prior experience in a customer service, receptionist, or administrative role preferred.
  • Skills:
  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) or similar software.
  • Ability to manage sensitive and confidential information.
  • Professional phone etiquette and a positive, customer-focused attitude.
  • Physical Requirements:
  • Ability to sit or stand for long periods.
  • Light lifting (up to 20 pounds) may be required for tasks like mail handling or stocking office supplies.
Salary:

The estimated salary range for this position is ₹200,000 - ₹250,000 per annum, depending on experience.

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