Global Customer Service Representative

3 days ago


Noida, Uttar Pradesh, India Lumen Technologies Full time
About the Role

We are seeking highly skilled individuals to join our team as a Customer Service Account Specialist at Lumen Technologies. This role involves providing exceptional customer service, resolving complex issues, and promoting our products and services to customers.

Key Responsibilities:

  • Handle inbound and outbound calls from customers, addressing their queries and concerns in a professional manner.
  • Conduct sales and service activities to meet or exceed monthly performance targets.
  • Field online chats and resolve customer complaints in a timely and effective manner.

Minimum Qualifications:

  • At least 3 years of experience in a customer-facing or sales environment, with expertise in handling international voice processes.
  • Excellent oral and written communication skills in English, with strong comprehension abilities.
  • A background in a customer-focused or problem-solving environment is essential for success in this role.
  • Promoting and selling products and services to customers requires excellent interpersonal and communication skills.
  • Ability to work independently without direct supervision and manage multiple computer applications and databases simultaneously.
  • Strong customer focus, problem-solving skills, and time management skills are critical for meeting and exceeding performance targets.
  • Experience in complaint handling and resolution is highly valued in this position.

Interview/Selection Process:

  • Candidates will undergo an online speech assessment and participate in technical, hiring manager, and HR rounds.

Why Lumen?

Lumen Technologies offers competitive compensation, benefits, and ongoing training to support professional development. As a Customer Service Account Specialist, you will have the opportunity to work alongside industry professionals and gain valuable experience in the telecommunications industry.

The estimated salary for this role is approximately $60,000 per annum, depending on location and experience. Job location will be Noida, India, and candidates must be willing to work US shift hours (India night hours).



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